Field Service Engineer

3 weeks ago

Chennai, Tamil Nadu, India myGwork Full time

This job is with Thermo Fisher Scientific, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Work Schedule Standard (Mon-Fri) Environmental Conditions Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.) Job Description As a Field Service Engineer, Person will be responsible for the installation, commissioning, maintenance, and repair of diagnostic and Life Science instruments like PCR, Genetic Analyser, Flow Cytometry products . He will provide on-site support, troubleshoot technical issues, and ensure that all service-related activities are completed to a high standard. He will act as the key contact between the company and customers, ensuring customer satisfaction with technical services. Key Responsibilities: Installation and Setup : Install and configure equipment or machinery at customer sites according to the company's standards and specifications. Maintenance and Repair : Perform regular maintenance, diagnostics, and repairs on equipment. Troubleshoot and resolve technical issues in a timely manner. Customer Support : Provide on-site technical support and guidance to customers, ensuring their needs are met and addressing any questions or concerns regarding the equipment. Training : Train customers on accurate usage and maintenance procedures for the equipment to prevent issues and improve efficiency. Documentation : Maintain accurate service reports, records of maintenance, repairs, and installation tasks, as well as inventory logs. Problem Solving : Quickly and optimally diagnose and resolve issues, offering recommendations for improvements or upgrades. Collaboration : Work closely with other teams (FAS, sales, etc.) to ensure effective service delivery and to report recurring issues or feedback from customers. Safety Compliance : Follow safety protocols and industry regulations while performing tasks at customer sites. Travel : Travel regularly to different locations as the need arises for service jobs and on-site support. Qualifications: Education : A degree in electronics engineering or a related technical field is preferred. Certifications in specific technologies may be required. Experience : BE, B Tech, Masters in Life Scienc with 5-6 years of experience in a field service or technical support role, preferably in a similar industry (e.g., electronics, medical device etc.). Technical Skills : Proficiency in troubleshooting and maintaining complex machinery, software systems, or electronics. Experience with relevant diagnostic tools and equipment. Communication : Moderate verbal and written communication skills to get along with customers and internal teams. Problem-Solving : Excellent analytical and troubleshooting skills to address complex technical issues. Customer Service : Ability to build and maintain positive relationships with customers, providing a high level of customer happiness. Physical Requirements : Ability to work in various clinical environments. Work Environment: Regular travel to customer locations (local and possibly international). Flexible hours depending on customer needs and service requirements. Work in a variety of settings, including medical environments.

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