Associate Director of Operations

3 weeks ago

Hyderabad, Telangana, India R1 RCM Full time
R1 is a leading provider of technology-driven solutions that help hospitals and health systems to manage their financial systems and improve patients' experience. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, Al, intelligent automation and workflow orchestration. R1 is a place where we think boldly to create opportunities for everyone to innovate and grow. A place where we partner with purpose through transparency and inclusion. We are a global community of engineers, front-line associates, healthcare operators, and RCM experts that work together to go beyond for all those we serve. Because we know that all this adds up to something more, a place where we're all together better.
R1 India is proud to be recognized amongst Top 25 Best Companies to Work For 2024, by the Great Place sto Work Institute. This is our second consecutive recognition on this prestigious Best Workplaces list, building on the Top 50 recognition we achieved in 2023. Our focus on employee wellbeing and inclusion and diversity is demonstrated through prestigious recognitions with R1 India being ranked amongst Best in Healthcare, Top 100 Best Companies for Women by Avtar & Seramount, and amongst Top 10 Best Workplaces in Health & Wellness. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to 'make healthcare work better for all' by enabling efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 16,000+ strong in India with presence in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities.

Designation

: Associate Director (Backend Operations)
Reports to (level of category)

: Senior Director
Mode of Work:

Work from office
Shift Timing

: 6 pm to 3 am
Job Location

: Hyderabad/ Chennai

Driving Company Values & Vision:

As Part of the Senior Leadership team need to make sure complete span is aligned with the end goals and values of the organization.

Leadership/Coaching:

Provides overall leadership to teams and day-to-day leadership to all DR and Non DRs but which in the span. Coach teams to be able to identify inquiries which are beyond scope of authority and take appropriate actions. Inspire all DRs to focus on adherence to policies and processes, Fosters a positive work environment. Develops and maintains productive working relationship with Sr. Manager & Ops Managers, setting a positive example for their working relationships with their teams

Career Development/Performance & Dialogue:

Set goals and standards of performance for DRs and their team members which are linked to business goals; use appropriate measurement methods to monitor progress; take suitable accountability for successful completion of assignments or tasks. Provide on-going dialogue to DRs about their performance. Coaches and helps establish individual development.

Continuous Improvement:

Identifies and Strategies & approves process changes to improve customer experience. Maintain in-depth knowledge of client needs. Promotes and maintains a positive, professional image of R1 RCM.

Knowledge Leadership –

Candidate is expected to provide knowledge leadership by displaying a high degree of domain expertise in end to end RCM functions.

As an AD, Candidate is Responsible for:
Experience in AR follow - up and denial management.

• The Candidate will be responsible for a span in the range of 800 FTEs. The span can vary depending upon process complexity and stage of business

• P&L Management by keeping close watch on LLR

• Client relationship management

• Upselling capabilities and performance to add further business & scope of work

• Identify and lead projects of high impact within the business

• Manage delivery of client's expectations outlined in the scope of work SOW.

• Manage Day to Day Operations by applying appropriate contractual provisions (scope of work), following quality & compliance guidelines, and leveraging expert resources.

• Ability to oversee and manage a team that will handle Backend service delivery for multiple clients/sites/facility.

• This role is to ensure that the Middle management are managing their teams and meets all KRAs & SLAs.

• Understand Operations and Corporate Compliance, Policies and Procedures and best practices.

• Respond to all telephonic and email inquiries for clients & onsite team in a clear, concise and timely manner.

• Other duties as outlined by leadership

Qualification:
Bachelor's Degree.

To learn more, visit:

  • Associate Director IT Operations

    2 days ago

    Hyderabad, Telangana, India Novartis India Full time

    About the RoleAs Associate Director IT Operations, you will be responsible for driving forward thinking and innovation within the business regarding tech-driven business capabilities and processes. You will lead conversations with a consulting mindset together with other TT functions.You will be accountable for program, project & product delivery to the...

  • Associate Director of Operations

    4 weeks ago

    Hyderabad, Telangana, India R1 RCM Full time

    R1 is a leading provider of technology-driven solutions that help hospitals and health systems to manage their financial systems and improve patients' experience. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated...

  • Associate Director

    2 weeks ago

    Hyderabad, Telangana, India Credence HR Services Full time

    Role: Associate Director - OperationsDomain: Banking/ Healthcare/ Digital MarketingLocation: Hyderabad/ GurugramDesired Candidate Profile:A minimum of 15 years of experience, with expertise in Operations Management.Proven track record in managing complex service delivery and multi-disciplinary projects, with extensive experience leading teams of minimum...

  • Director Of Operations

    2 weeks ago

    Hyderabad, Telangana, India Electronic Arts Full time

    Director of Operations Location - EA HyderabadWe are a global team of creators storytellers technologists experience originators innovators and so much more We believe amazing games and experiences start with teams as diverse as the players and communities we serve At Electronic Arts the only limit is your imagination Slingshot Games takes great...

  • Associate Director

    2 weeks ago

    Hyderabad, Telangana, India Credence HR Services Full time

    Role: Associate Director - OperationsDomain: Banking/ Healthcare/ Digital MarketingLocation: Hyderabad/ GurugramDesired Candidate Profile:A minimum of 15 years of experience, with expertise in Operations Management.Proven track record in managing complex service delivery and multi-disciplinary projects, with extensive experience leading teams of minimum 300...

  • Associate Director

    6 days ago

    Hyderabad, Telangana, India Credence HR Services Full time

    Role: Associate Director - OperationsDomain: Banking/ Healthcare/ Digital MarketingLocation: Hyderabad/ GurugramDesired Candidate Profile:A minimum of15 yearsof experience, with expertise inOperations Management.Proven track record in managing complex service delivery and multi-disciplinary projects, with extensive experience leading teams ofminimum 300...

  • Associate Director

    2 weeks ago

    Hyderabad, Telangana, India Credence HR Services Full time

    Role: Associate Director - OperationsDomain: Banking/ Healthcare/ Digital MarketingLocation: Hyderabad/ GurugramDesired Candidate Profile:A minimum of 15 years of experience, with expertise in Operations Management.Proven track record in managing complex service delivery and multi-disciplinary projects, with extensive experience leading teams of minimum 300...

  • Associate Director

    3 weeks ago

    Hyderabad, Telangana, India MarketStar Full time

    If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply.Role: Associate Director - Sales OperationsExperience: 15+ YearsLocation: HyderabadShift: Flexible to work in Global ShiftAbout MarketStar:In everything we do, we believe in creating growth, for our clients, employees, and...

  • Associate Director

    4 weeks ago

    Hyderabad, Telangana, India Simpliwork Full time

    DepartmentLeasingDesignationAssociate Director - LeasingLocationHyderabadRole & Responsibilitiesa. Responsible for identifying new business opportunities, business development, proposal development, and leading client pitches.b. Ensure accurate inputs for finalization of lease agreements and completion of lease documentation for closures and...

  • Associate Director

    5 days ago

    Hyderabad, Telangana, India Simpliwork Full time

    Associate Director - Leasing Job Description Main Responsibilities Identify new business opportunities, develop proposals, and lead client pitches to drive business growth. Collaborate with clients to finalize lease agreements and ensure accurate documentation for closures, renewals, and expansions. Build and maintain relationships with clients, channel...

  • Associate Director

    2 weeks ago

    Hyderabad, Telangana, India Simpliwork Full time

    Department LeasingDesignation Associate Director - LeasingLocation Hyderabad Role & Responsibilitiesa. Responsible for identifying new business opportunities, business development, proposal development, and leading client pitches.b. Ensure accurate inputs for finalization of lease agreements and completion of lease documentation for closures and...

  • Associate Director

    4 weeks ago

    Hyderabad, Telangana, India PepsiCo Full time

    OverviewAssociate director - Vendor ManagementJob Overview The Senior Manager Vendor Management serves as the S T organization s point of contact for vendor partners and is responsible for developing and maintaining vendor contract management processes standards and metric tracking This role reports to the Senior Director Business of S T and leads...

  • Director, Compliance Operations

    3 weeks ago

    Hyderabad, Telangana, India Ascensus Full time

    The Director of Core Operations is responsible for leading several teams of associates and developing strong working relationships with our internal clients. This position will be involved in defining the operational strategies to efficiently meet client expectations; developing the process and implementation of an annual business plan; maintaining a high...

  • Director, Compliance Operations

    2 weeks ago

    Hyderabad, Telangana, India Ascensus Full time

    The Director of Core Operations is responsible for leading several teams of associates and developing strong working relationships with our internal clients. This position will be involved in defining the operational strategies to efficiently meet client expectations; developing the process and implementation of an annual business plan; maintaining a high...

  • Associate Director

    2 weeks ago

    Hyderabad, Telangana, India IKS Health Full time

    Job DescriptionKey Responsibilities:1. Implementation Planning and Governance:Develop and execute comprehensive implementation plans, ensuring alignment withcustomer objectives and timelines.Establish and maintain governance frameworks to monitor project progress and addressrisks proactively.Lead issue resolution efforts, collaborating with stakeholders to...

  • Director, Compliance Operations

    3 weeks ago

    Hyderabad, Telangana, India Ascensus Full time

    The Director of Core Operations is responsible for leading several teams of associates and developing strong working relationships with our internal clients. This position will be involved in defining the operational strategies to efficiently meet client expectations; developing the process and implementation of an annual business plan; maintaining a high...

  • Associate Director

    3 weeks ago

    Hyderabad, Telangana, India Tiger Analytics Full time

    Job Description Job Title: Associate Director, Data Science.Chennai | Hyderabad | BengaluruTiger Analytics is a global AI and analytics consulting firm. With data and technology at the core of our solutions, our + tribe is solving problems that eventually impact the lives of millions globally. Our culture is modeled around expertise and respect with a...

  • Associate Director of Sales

    3 weeks ago

    Hyderabad, Telangana, India Zenith HR Solutions Full time

    Job Title – Associate Director/ VP About the company, we are a wealth management firm that caters to High Net Worth Individuals (HNI) and Ultra High Net Worth Individuals (UHNI) families. Ideal Candidate We seek an experienced professional with a strong background in private banking or wealth management. Location: Mumbai, Bangalore, Chennai, Hyderabad...

  • 3 Days Left Associate Director of Operations

    4 weeks ago

    Hyderabad, Telangana, India R1 RCM Full time

    Job DescriptionR1 is a leading provider of technology-driven solutions that help hospitals and health systems to manage their financial systems and improve patients experience. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry&aposs most advanced technology platform, encompassing...

  • Associate Director of Data Operations

    1 hour ago

    Hyderabad, Telangana, India PepsiCo Full time

    About the RoleThe Associate Manager - Offshore Program & Delivery Management will be responsible for overseeing program execution, governance, and service delivery across various programs. This role requires strong leadership and collaboration skills to drive operational excellence.Key ResponsibilitiesSupport DataOps and SRE operations, assisting in offshore...