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Associate Director
4 weeks ago
Role: Associate Director - Operations
Domain: Banking/ Healthcare/ Digital Marketing
Location: Hyderabad/ Gurugram
Desired Candidate Profile:
- A minimum of 15 years of experience, with expertise in Operations Management.
- Proven track record in managing complex service delivery and multi-disciplinary projects, with extensive experience leading teams of minimum 300 FTEs.
- Skilled in defining, executing, and delivering projects on time and within budget, while managing multiple stakeholders.
- Demonstrated ability to thrive in a fast-paced, evolving environment and manage transitions from strategic assessment to operational setup with seamless execution.
- Experience in developing contingency plans for staffing changes and managing FTE levels in alignment with budget requirements and organizational direction.
- Possesses flexibility to work in US shifts as needed.
Role Summary:
- Lead a business unit, driving team performance to meet service levels, accuracy, and quality standards. Responsible for managing, mentoring, and developing claim personnel to ensure high productivity and effective problem-solving.
- Oversee strategy execution, tracking KPIs, leading transformation initiatives, and fostering strong customer relationships to drive satisfaction, retention, and revenue growth.
- Proactive risk identification and alignment with customer goals while maintaining operational excellence.
For further information, reach out to us at ruchita.khole@credencehrservices.com
