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Data Measurement

3 months ago

Hyderabad, India Evernorth Full time

About Evernorth:

Evernorth Health Services, a division of The Cigna Group (NYSE: CI), creates pharmacy, care, and benefits solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people.

Role Title: Data Measurement & Reporting Lead Analyst
Position Summary:
The job profile for this position is Data Measurement & Reporting Lead Analyst, a Band 3 Senior Contributor Career Track Role.The Data Measurement & Reporting Lead Analyst will play a key technical role on a team of 5 to 10 advisors and analysts. The team is responsible for the rapid development, quality review, and completion of 50 to 100 ad hoc reporting requests per week from business operations (claim, provider, call, client, legal, and compliance matrix partners). The output of the reports contains business intelligence including claim details, call details, client level information, etc. The work environment is fast paced and embedded within the business operation, affording the Data Measurement & Reporting Lead Analyst and team to work directly with numerous business owners who serve our customers, clients, and providers. Develops and nurtures strong relationships, based on mutual levels of respect and trust, with operational leaders and front-line staff. The Data Measurement & Reporting Lead Analyst is also responsible for supporting development and delivery on an inventory of 5 to 10 special project requests per month that typically require significantly more effort hours and higher levels of complexity than most ad hoc reporting requests. Automation opportunities exist to convert one-time ad hoc reports into recurring delivery, once the initial ad hoc request is delivered. This role supports day to day inventory management across the team, including managing ones own work- load independently. The incumbent requires intermediate technical skills in SQL, SSIS, SAS, Microsoft Access, and Python to complete moderately complex and/or time sensitive requests. Gathering business requirements, communicating through phone calls, Webex meetings, and written correspondence through Web Messenger and Outlook are essential to successful performance.

Job Description & Responsibilities:

  • Develop and deliver ad hoc reports daily, using intermediate technical skills, to ensure reporting SLAs are met. This includes working with Data Measurement & Reporting Manager and teammates to manage ones own assignments based on capacity, complexity, and business partner escalations.
  • Manage the quality review of ad hoc reporting output, critical to ensure reports are delivered accurately, the first time, as perceived by our requesting matrix partner.
  • For special project requests assigned to the Data Measurement & Reporting Lead Analyst, fully understand the requirements based on review and communication with matrix partners. Leverage this understanding to identify the software, skills, and work effort hours needed to fulfill the request.
  • Work with the Data Measurement & Reporting Manager to plan the development, quality review, and delivery based on a combination of team capacity and matrix partner requested timeline. Work with leadership where capacity constraints exist to propose and successfully influence an acceptable solution.
  • Identify opportunities to create self-service capabilities for our business partners where recurring ad hoc report requests generate repetition for the same or similar data (business intelligence).
  • Protect confidentiality of data by ensuring reports are delivered in the appropriate medium, to the appropriate internal audience.

Experience Required:

  • 6-8 years of proven experience and intermediate skills in SQL, SSIS, SAS, Tableau, Python, Microsoft Office, and other related software, is required.

Experience Desired:
Education and Training Required:
Primary Skills:
SQL (Structured Query Language):

  • Ability to utilize functions to create queries, using joins, subqueries, aggregation functions, views, indexing, pivoting, numeric calculations, stored procedures, and other intermediate techniques.
  • Ability to work across multiple DBMS (Oracle, SQL, etc). with an understanding of database design and query optimization techniques.
  • Relevant SQL certificates, training programs, and projects demonstrating SQL proficiency.

SSIS (SQL Server Integration Services):

  • Knows how to build ETL (extract, transform, and load) processes in code.
  • Ability to efficiently load, copy, and download large files.
  • Experience with SSIS tasks such as Execute, Data Flow, Send Mail, Custom, etc.
  • Ability to automate recurring reports delivery.
  • SAS programming Basic skills for data access and generation of large size files.
  • Microsoft Access - Ability to effectively manipulate queries and databases to create output.
  • Python - Develop Python scripts to automate report generation to connect to databases, retrieve the data, create the output, and deliver the report.

Additional Skills:

  • Successful history of working with a team in a fast-paced demand and delivery environment is required.
  • Experience working with health insurance operations (claim, call, client, provider) is preferred.
  • Ability to rapidly acquire systems domain and business knowledge, to translate business requirements into whats needed, why, how to query for data needed, and how to visualize the reporting output, is required.
  • Ability to prioritize, negotiate, and communicate deliverable dates, within SLAs, is required.
  • Ability to draw upon subject matter expertise with team members and business customers is required.
  • Excellent verbal, written and interpersonal communication skills is required.
  • Manages Complexity
  • Collaborates
  • Instills Trust
  • Communicates Effectively
  • Interpersonal Savvy
  • Tech Savvy
  • Ensures Accountability
  • Customer Focus