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Infrastructure Engineering Lead Analyst

3 months ago

Hyderabad, India Evernorth Full time

About Evernorth:

Evernorth Health Services, a division of The Cigna Group (NYSE: CI), creates pharmacy, care, and benefits solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people.

Position Overview:

The IT Asset Management (ITAM) Analyst will be responsible for managing assets for the Collaboration Technology Services org within the Infrastructure Services Group. The ITAM analyst will provide guidance and manage ITAM activities which includes maintaining software and hardware assets and repositories from planning and acquisition through final disposition for voice, video, and collaboration services. In this role the analyst will oversee process creation, maintenance renewals, proactive analytics, life cycle planning and total cost of ownership. The analyst will collaborate with vendors and business partners to ensure software and hardware assets move promptly through each step of the asset management lifecycle to enable our business to function in a seamless and secure manner. A strong candidate must be a motivated team player eager to learn, work independently, have a strategic mindset and be willing to assist others.

Responsibilities:

  • Work with functional teams to manage and maintain IT asset inventories (Hardware and Software Asset Management Database).
  • Act as a liaison between the development and operations teams to communicate changes and expected issues in production environment for asset management.
  • Responsible for request fulfilment using SLAs, utilization, tracking, compliance, and final disposition of assets.
  • Understand our contracts and relationships to maximize value creation and costs for software licensing, maintenance, and service offerings.
  • Submitting purchase requests for new assets and related supplies as needed
  • Responsible for collecting information for budgeting, software compliance and inventory, contract summaries, and cost comparisons.
  • Responsible for reporting / analysing software installations versus software licenses.
  • Identify opportunities for process enhancements and efficiency gains.
  • Participate in defining requirements, processes, and procedures for asset management strategies for the enterprise.
  • Working alongside teams within the business or the management team to define business needs.
  • Responsible for analysis that assists with management of maintenance, support and license renewals in advance of their expiration.
  • Assist with problem-solving and escalation matters related to asset management.
  • Maintain hardware inventory of assets within the appropriate management systems and ensure assets are properly documented (i.e., serial number, asset tag, name, etc.).
  • Coordinate with enterprise procurement, accounting, and vendors on ordering, receiving and invoicing software/hardware assets.
  • Provide support to IT and Legal areas in the contract management areas of RFI/RFP, vendor selection, contract negotiation and contract administration for assets.
  • Provide reporting (scheduled and ad hoc) as needed to support the ITAM Governance activities.

Qualifications

Required Skills:

  • Overall 5-8 years of experience
  • Bachelors degree in related field
  • 3-5 years Asset Management experience.
  • ServiceNow and CMDB experience
  • Basic knowledge of various IT assets, including but not limited to servers and networking infrastructure.

Required Experience & Education:

  • Strong written and verbal communication skills
  • Ability to multitask and work independently on multiple tasks.
  • Ability to manage within a budget and understand financial statements sufficient to analyze trends and make recommendations.
  • Critical thinking and analytical problem-solving skills
  • Excellent judgment, decision-making, analytical and communication skills.
  • Ability to set priorities and maintain complete confidentiality.
  • Ability to work collaboratively cross functionally.
  • Proficiency in using computers, software, and web-based applications.
  • Physical handling of assets is not required for this position.

Desired Experience:

  • 7 years of information technology
  • Voice, Video and Collaboration Asset Management background