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3 weeks ago
This role focuses on guest satisfaction, team training, service standards, and operational efficiency.
The ideal candidate is detail-oriented, people-focused, and thrives in a premium hospitality environment.Key Responsibilities1.
People & Service LeadershipLead, train, and supervise the restaurant service team to ensure consistent delivery of high standardsBuild a culture of hospitality, professionalism, and accountability on the floorConduct regular team briefings, service refreshers, and performance evaluationsSupport team morale and resolve conflicts with empathy and discretionCoordinate closely with culinary and bar teams for seamless guest service2.
Daily OperationsOversee pre-service checks, table settings, reservation flows, and guest seating plansEnsure adherence to SOPs for order taking, billing, and guest handlingMonitor cleanliness, ambience, music, and lighting in dining areasManage floor presence during peak hours, engaging with guests and resolving concerns in real timeMaintain service logs and feedback records for continuous improvement3.
Guest Experience & FeedbackEnsure personalized and attentive service for members and guestsHandle special requests, dietary preferences, and VIP guests with discretionCapture and escalate feedback for necessary follow-up or resolutionCollaborate with the Private Hire and Events teams for F&B service at private hires and club programming4.
Reporting & ComplianceEnsure accurate billing, DSR entries, and reconciliation with POS systemsAdhere to hygiene and safety standards under FSSAI and internal policiesSkills & QualificationsDegree or diploma in Hospitality Management or related field5–7 years of experience in restaurant operations, preferably in luxury or premium hospitalityStrong leadership, team management, and interpersonal skillsExcellent communication and problem-solving abilitiesFamiliarity with POS systems and inventory management toolsWorking knowledge of FSSAI standards and guest service protocols
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