Operations Associate
3 weeks ago
We're building digital platforms that serve the spiritual and devotional needs of hundreds of millions in India and across the globe.
Our team includes alumni from IITs and IIMs, and experienced operators from high-growth startups.
Our flagship product, Sri Mandir, launched in November 2020, is the world's largest app for Hindu devotees.
It offers access to rituals, teachings, sacred temples, and a connected devotional community.
Sri Mandir is growing 20–25% month-on-month, and the user love fuels our ambition to serve 100 M+ users in the coming years.
India's $44 B devotion economy is largely offline and underserved—temples alone account for ~$27 B in offerings, services, and commerce.
We're building to bring structure, accessibility, and meaning to this massive market through design and technology.
Role Overview As an Operations Associate, you will play a critical role in ensuring smooth execution of daily activities related to spiritual services such as Pujas and Chadhava coordination, order tracking, and vendor/temple partner management.
This role demands strong coordination skills, attention to detail, empathy for user sentiment, and a high level of ownership.
Key Responsibilities - Manage end-to-end operations for puja and chadhava services, ensuring smooth execution and adherence to timelines.
Work closely with temple partners and internal teams to coordinate daily activities.
Maintain and update operational trackers using tools like Google Sheets and CRM systems.
Identify gaps or delays in processes and collaborate with the team to implement improvements.
Assist with the onboarding and orientation of new temple partners or service vendors.
Uphold service standards by following defined SOPs and ensuring user satisfaction.
Handle operational queries and work alongside customer support to resolve issues.
Contribute to the creation and refinement of operational SOPs.
Provide timely updates and reports on performance metrics.
Qualifications & Skills - Hand-on experience in operations, or service coordination.
Strong planning, coordination, and communication skills.
Hands-on experience with productivity tools (Excel, Google Sheets, Slack).
Ability to manage multiple tasks effectively and stay composed in a fast-paced environment.
Proficiency in Hindi and English; knowledge of additional regional languages is a plus.
Cultural sensitivity and interest in Indian spiritual traditions.
Good To Have Background in a startup or high-growth environment.
Familiarity with ritual practices and regional temple ecosystems.
Prior experience coordinating with third-party vendors or service partners.
Exposure to quality audits or process improvement initiatives in an operations context.
What You'll Gain A chance to contribute to a culturally meaningful mission at scale.
A collaborative and supportive work culture.
Opportunities to grow within a high-impact, user-focused organization.
Join us to reimagine how Bharat connects with devotion and spirituality—through the power of technology.
Drop your CVs at talent@appsforbharat.com
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