Hcl Tech Interview – Experienced Voice For Banking Sector
7 days ago
Designation: Customer Support Process: Inbound Calling.
* No sales or upselling or cross selling.
*Experience: 1 to 3 Yrs in Voice process Proper documents must be available for all the companies worked before (offer letter, payslip, reliving letter etc.,)Shift: ROTATIONAL SHIFTMode of interview: Walkin Date: 10th to 12th Mar Feb Timing: 12:00 PM to 3:00 PMContact HR: Deepthi Sai Email for Queries: deepthisai.a@hcltech.com Work Location: Chennai-Ambattur Interview Location: HCL Technologies-AMB 6, South Phase, Ambattur Industrial Estate, 8, Madras , Thiruvallur High Rd, Ambattur, Chennai, Tamil Nadu 60005 Responsibilities Responding to clients via both voice and written communication.
Utilizing both to ensure that the client gets the right outcome in a timely manner and that the outcome meets the individuals needs Responding to queries regarding our products, services, data and client accounts Managing multiple client queries at once Utilizing workflow tools to manage your own workload Contributing to the achievement of team targets including service levels and quality measures Maintain accurate records of customer communication and discussions using the appropriate internal system/s Utilizing available knowledge tools to not only ensure you are following correct processes but also to ensure you are asking the right questions at the right time Supporting or seeking support from other internal teams to ensure clients queries are answered and resolved Ensure that good client / consumer outcomes are at the center of all operational activity and decision making Deliver great clients and consumers service and seek to exceed client / consumer expectations Mandatory qualifications: Excellent communication skills both verbal and written Mandatory.
A problem solving mind-set.
The ability to multi task Able to work well as an individual and as part of a team Perks: Cab facility is Available (Home pickup & Drop)5 Days working Immediate joiners required.
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