Devops Site Reliability Engineer

Lotus Flare is a provider of cloud-native Saa S products based in the heart of Silicon Valley.
Founded by the team that helped Facebook reach over one billion users, Lotus Flare was founded to make affordable mobile communications available to everyone on Earth.
Today, Lotus Flare focuses on designing, building, and continuously evolving a digital commerce and monetization platform that delivers valuable outcomes for enterprises.
Our platform, Digital Network Operator (DNO) Cloud, is licensed to telecommunications services providers and supports millions of customers globally.
Lotus Flare has also designed and built the leading e SIM travel product - Nomad.
Nomad provides global travelers with high-speed, affordable data connectivity in over 190 countries.
Nomad is available as an i OS or Android app or via getnomad.app.
Description: Dev Ops Support Engineers at Lotus Flare guarantee the quality of the software solutions produced by Lotus Flare by monitoring, responding to incidents and testing and quality checking.
With shared accountability and code ownership, Dev Ops Support Engineers take on-call responsibilities and incident management work.
Through these activities, Louts Flare developers write code that better fits into their applications and infrastructure, helping them proactively deepen the reliability of services being deployed.
Dev Ops Support Engineers will test the functionality of the code to bring out every flaw and to improve on the underperformance of every standalone feature.
This role is always on the lookout for opportunities to improve any and every feature to bring customer satisfaction.
Partnered alongside the best engineers in the industry on the coolest stuff around, the code and systems you work on will be in production and used by millions of users all around the world.
Our team comprises engineers with varying levels of experience and backgrounds, from new grads to industry veterans.
Relevant industry experience is important (Site Reliability Engineer (SRE), Systems Engineer, Software Engineer, Dev Ops Engineer, Network Engineer, Systems Administrator, Linux Administrator, Database Administrator, or similar role), but ultimately less so than your demonstrated abilities and attitude.
Responsibilities: Monitoring backend services (cloud-based infrastructure) Supporting, troubleshooting, and investigating issues and incidents (support developers and infra team with system metrics analysis, logs, traffic, configuration, deployment changes, etc) Supporting and improving monitoring/alerting systems (Searching, testing, deploying new functionality for existing tools) Creating new features for automating troubleshooting and investigation process Creating new tools to improve the support process Drafting reports and summarizing information after investigations and incidents Requirements: At least 3+ year of work experience with similar responsibilities Strong knowledge and practical experience in working with the Linux(Ubuntu) command-line/administration Understanding of network protocols and troubleshooting (TCP/IP, UDP) Strong scripting skills (Bash, Python) Critical thinking and problem solving Understanding of containerization (Docker, container) Experience with troubleshooting API driven services Experience with Kubernetes Experience with Git Background in release management processes English — Professional written and verbal skills Good to have: Prometheus, Grafana, Kibana (Query language) Experience with Nginx/Open Resty Experience with telco protocols (Camel, Map, Diameter) from advantage Software development/scripting skills Basic knowledge Casandra, Postgre SQL Experience with using AWS cloud services (EC2, Redshift, S3, RDS, ELB/ALB, Elasti Cache, Direct Connect, Route 53, Elastic IPs, etc.) CI/CD: Jenkins Terraform Benefits: night shift allowance 1 K per day company sponsored lunch and dinner certification and learning working with a cross-functional team.
Recruitment Process: HR Interview followed by 4-5 Levels of Technical Interviews Work Model: Work from Office Location : Baner, Pune About: At Lotus Flare, we attract and keep amazing people by offering two key things: Purposeful Work: Every team member sees how their efforts make a tangible, positive difference for our customers and partners.
Growth Opportunities: We provide the chance to develop professionally while mastering cutting-edge practices in cloud-native enterprise software.
From the beginning, our mission has been to simplify technology to create better experiences for customers.
Using an "experience down" approach, which prioritizes the customer's journey at every stage of development, our Digital Network Operator Cloud empowers communication service providers to achieve valuable business outcomes.
DNO Cloud enables communication service providers to innovate freely, reduce operational costs, monetize network assets, engage customers on all digital channels, drive customer acquisition, and increase retention.
With headquarters in Santa Clara, California, and five major offices worldwide, Lotus Flare serves Deutsche Telekom, T-Mobile, A1, Globe Telecom, Liberty Latin America, Singtel, and other leading enterprises around the world.
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