It System Admin

4 days ago

Bengaluru, Karnataka, India ESK Technologies Full time
Role : IT System Admins L3 Years of Experience : 3-5 Years Notice Period : Immediate Joiners Work Location : Hyderabad Work Mode : WFO/Hybrid/Remote Requirements:
• Incident Management - Handle escalations from L1 support
• Troubleshoot and resolve hardware, software, and network-related incidents.
• Log and update incidents in the ticketing system, documenting resolution steps.
• Ensure incidents are resolved within SLA
• Perform regular maintenance of servers, storage systems, and network devices.
• Install, configure, and update operating systems (e.g., Windows Server, Linux, Any new OS).
• Write automation scripts in python or bash
• Maintain ansible playbooks
• Access Management for On Prem and Cloud Servers
• Manage user accounts, roles, and permissions in LDAP, or other directory services.
• Resolve escalated issues related to user access, password resets, and permissions.
• Monitor user activity for security and compliance.
• Work with L3 or network teams for advanced network troubleshooting.
• Enforce and maintain security policies, including file and folder permissions.
• Identify potential security threats and escalate them to the security team.
• Use monitoring tools like Nagios, Zabbix, or Solar Winds to proactively identify potentialsystem issues.
• Respond to alerts generated by monitoring systems.
• Suggest and implement system improvements to prevent recurring incidents.
• Create and maintain documentation for standard operating procedures (SOPs).
• Identify and escalate complex issues that require L3 or vendor support.
• Collaborate with specialists or external vendors for hardware replacements or advancedconfigurations.

Technical Skills Required:
• Deep understanding of Linux and other Operating Systems
• Proficient in Windows Server (2022) and Linux (RHEL, Ubuntu).
• Understanding of TCP/IP, DNS, DHCP, and VPN.
• Hands-on experience with user and group management
• Familiarity with backup software and disaster recovery best practices.
• Experience with system monitoring tools and basic scripting
• Ability to prioritize tasks in high-pressure situations.
• Strong troubleshooting and analytical skills.
• Good communication for resolving issues with users and escalating to L3 or external vendors.
• Fixing and Troubleshooting basic to advance level issues on Linux and Windows Servers
• Writing and maintaining ansible playbooks and inventory management.
• Experience with Storage Configurations LVM, NFS, Samba
• Networking Basics
• Hands on Experience in handling VM's
• Ability to troubleshoot any kind of Linux or Windows Server issues quickly.

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