
Recovery & Collection Associate
4 days ago
This position involves direct interaction with customers, addressing escalated cases, resolving disputes, and supporting a mutually win-win closure through effective communication and client handling.
Candidates with a background in customer service, sales escalations, or recovery will excel in this role.
Key Responsibilities: Manage and resolve escalated/dispute situations in a timely manner.
Coordinate with internal departments and clients to resolve payment, documentation, and dispute-related issues.
Engage in negotiations with clients to facilitate a balanced solution while ensuring a positive customer experience.
Conduct regular visits for resolution and negotiation.
Maintain accurate and detailed records of all interactions, case progress, and resolution timelines.
Build strong relationships with clients, ensuring a professional and supportive recovery experience.
Identify operational gaps and recommend process improvements to reduce future escalations.
Candidate Requirements:3-6 years experience in collections, CRM, Escalation handling or similar roles Excellent communication, negotiation, and documentation skills Good team handling & inter departmental coordination skills.
Workdays- Monday to Saturday
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Recovery & Collection Associate
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