Deputy Director – System Support Cell

3 weeks ago

Vadodara, Gujarat, India Parul University Full time
Deputy Director – System Support Cell Role Overview: The Deputy Director – System Support Cell will oversee the day-to-day operations and strategic initiatives of the ICT system support team.

This role is responsible for ensuring the stability, security, and scalability of IT infrastructure and end-user support services across the organization.

The Deputy Director will work closely with stakeholders to drive technology excellence, enhance user satisfaction, and maintain seamless IT operations.

Key Responsibilities:-Supervise, guide, and manage the technical support team, ensuring timely resolution of hardware, software, and network-related issues.-Collaborate with the Director and senior management in planning, budgeting, and implementing IT projects aligned with institutional goals.-Oversee infrastructure management including servers, network systems, backup solutions, and cybersecurity protocols.-Establish and monitor service-level agreements (SLAs) to ensure consistent service delivery.-Drive implementation and maintenance of IT policies, SOPs, and documentation standards.-Coordinate with internal departments to understand their IT needs and provide necessary support or solutions.-Monitor system performance, conduct risk assessments, and develop disaster recovery plans.-Manage software licensing, asset tracking, and IT inventory across departments.-Stay updated on emerging technologies to recommend improvements and upgrades.-Train and mentor system support staff for continuous professional development.

Qualifications & Experience:-Bachelor's/Master's degree in Computer Science, Information Technology, or a related field.-8–12 years of experience in IT systems management, with at least 3–5 years in a leadership/supervisory role.-Strong understanding of IT infrastructure, networking, cybersecurity, cloud systems, and helpdesk operations.-Experience in academic institutions or large organizations is preferred.

Pay Scale - Upto 18 LPASkills Required: Excellent leadership and team management abilities.

Strong problem-solving and analytical thinking skills.

Proficient in system diagnostics and troubleshooting tools.

Excellent communication, coordination, and stakeholder management skills.

Ability to manage multiple priorities in a fast-paced environment.

For any queries contact - hrap7@paruluniversity.ac.in

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