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Deputy Director – System Support Cell
4 weeks ago
Deputy Director – System Support Cell
Role Overview:
The Deputy Director – System Support Cell will oversee the day-to-day operations and strategic initiatives of the ICT system support team. This role is responsible for ensuring the stability, security, and scalability of IT infrastructure and end-user support services across the organization. The Deputy Director will work closely with stakeholders to drive technology excellence, enhance user satisfaction, and maintain seamless IT operations.
Key Responsibilities:
-Supervise, guide, and manage the technical support team, ensuring timely resolution of hardware, software, and network-related issues.
-Collaborate with the Director and senior management in planning, budgeting, and implementing IT projects aligned with institutional goals.
-Oversee infrastructure management including servers, network systems, backup solutions, and cybersecurity protocols.
-Establish and monitor service-level agreements (SLAs) to ensure consistent service delivery.
-Drive implementation and maintenance of IT policies, SOPs, and documentation standards.
-Coordinate with internal departments to understand their IT needs and provide necessary support or solutions.
-Monitor system performance, conduct risk assessments, and develop disaster recovery plans.
-Manage software licensing, asset tracking, and IT inventory across departments.
-Stay updated on emerging technologies to recommend improvements and upgrades.
-Train and mentor system support staff for continuous professional development.
Qualifications & Experience:
-Bachelor's/Master's degree in Computer Science, Information Technology, or a related field.
-8–12 years of experience in IT systems management, with at least 3–5 years in a leadership/supervisory role.
-Strong understanding of IT infrastructure, networking, cybersecurity, cloud systems, and helpdesk operations.
-Experience in academic institutions or large organizations is preferred.
Pay Scale - Upto 18LPA
Skills Required:
Excellent leadership and team management abilities.
Strong problem-solving and analytical thinking skills.
Proficient in system diagnostics and troubleshooting tools.
Excellent communication, coordination, and stakeholder management skills.
Ability to manage multiple priorities in a fast-paced environment.
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