Sr Platinum Consultant

Job Title: Sr Platinum Consultant - SAP Sales & Service Cloud (C4 C, CPQ)Experience: 15 - 20 Years Job Location: Hyderabad Job Description: We are seeking a seasoned Senior Platinum Consultant with 15 to 20 years of experience in SAP Customer Experience solutions, including SAP Cloud for Customer (C4 C) Sales & Service Cloud and SAP CPQ.

This is a strategic leadership role responsible for delivering end-to-end digital transformation solutions, guiding enterprise customers through cloud adoption, and ensuring alignment with business goals.

The ideal candidate will possess deep domain knowledge, exceptional stakeholder management skills, and a strong track record in leading large-scale SAP implementations across industries.

Key Responsibilities: Serve as a strategic advisor and solution architect for SAP Sales Cloud, Service Cloud, and CPQ implementations.

Lead business and IT stakeholder engagements, workshops, and blueprinting sessions.

Own the entire lifecycle: requirement gathering, architecture design, solution validation, configuration, testing, deployment, and post-go-live support.

Provide expert-level knowledge of C4 C configuration (screen personalization, business roles, key user tools, workflows, offline features, code list mappings, etc.).

Drive cloud integration strategies using SAP BTP, CPI, OData/APIs, integrating with ERP (S/4 HANA, ECC), SAP CPQ, SAP Commerce, and third-party platforms.

Conduct fit-gap analysis and make the business case for SAPs CX solutions aligned to client needs.

Lead and mentor cross-functional project teams, ensuring delivery excellence and knowledge transfer.

Propose innovation and continuous improvement opportunities, aligned with SAPs roadmap and customer priorities.

Actively contribute to pre-sales activities such as solutioning, proposals, and demos.

Maintain strong relationships with customer executives, SAP account teams, and internal stakeholders.

Required Skills and Experience:15 to 20 years of total SAP experience, with minimum 5 - 7 years of hands-on expertise in SAP Sales & Service Cloud (C4 C) and SAP CPQ.

Strong understanding of end-to-end Lead-to-Cash, Case-to-Resolution, and Configure-to-Quote business processes.

Proven experience leading multiple full-cycle implementations for large enterprise clients across industries.

Deep expertise in cloud integrations, security models, user experience (Fiori/UI5), and SAP CX extensibility options.

Demonstrated experience managing large teams, multi-country rollouts, and agile/hybrid project delivery.

Excellent written and verbal communication skills, including stakeholder presentations, solution documentation, and executive reporting.

Ability to operate both at a strategic and hands-on level, balancing business context with technical depth.

Preferred Qualifications: SAP Certifications in C4 C, CPQ, or SAP Customer Experience Suite.

Experience in SAP S/4 HANA, SAP Commerce Cloud, or Field Service Management (FSM) is a strong plus.

Exposure to industry-specific solutions such as manufacturing, utilities, high-tech, or automotive.

Knowledge of emerging SAP technologies (SAP BTP, AI/ML in CX, SAP Datasphere) is advantageous.

Willingness to travel for client workshops, steering committee meetings, or global rollouts.

Why Join Us?Collaborative corporate culture with knowledge sharing and team support.

Mentoring program tailored to support your professional development.

Career growth opportunities with personalized development plans.

Exposure to international projects and networking opportunities.

Get empowered by NTT DATA Business SolutionsWe transform.

SAP solutions into ValueNTT DATA Business Solutions is a fast-growing international IT company and one of the world's leading SAP partners.

We are a full-service provider delivering everything from business consulting to implementation of SAP solutions, including hosting services and support.

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