Technical Support
1 week ago
Please do not contact the recruiter directly.
Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day.
So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role Are you ready to embark on a technical adventure and become a hero to our external and internal users? As Technical Support at Kyndryl, you'll be part of an elite team that provides exceptional technical assistance, enabling our clients to achieve their desired business outcomes. You'll be a troubleshooter extraordinaire, diagnosing and repairing complex equipment, software, and systems with ease.
Nothing will be too challenging for you to solve as you respond to escalated issues, report critical design flaws, reliability and maintenance problems, and bugs.
You'll be the go-to person for our customers who require assistance with highly technical or sophisticated products, as well as for customer installations and training.
With your passion for technology, you'll provide world-class support that exceeds customer expectations.
As Technical Support, you'll perform varying degrees of problem determination and resolution of desktop hardware and software issues using your technical expertise and available resources to ensure that our customers' issues are resolved efficiently and effectively.
You'll also have the opportunity to perform installs, moves, adds, and changes (IMAC) activities, as well as data backup and restore on certain accounts for clients, ensuring that all related administrative duties are completed within Service Level Agreement objectives.
You will develop a deep understanding of the local and regional infrastructure, as well as key contacts in other competencies, which will enable you to ensure that the proper team is aware of - and taking action on the problem.
If you're a technical wizard, a customer service superstar, and have an unquenchable thirst for knowledge, we want you to join our team.
You will be responsible to co-ordinate with the appropriate teams for call resolution for high severity or escalated calls.
Understand the lifecycle of infrastructure project (Design, Implement, Transition and Operation) & In-depth understanding of AIX architecture and troubleshooting experience with the ability to analyze technical problems to prevent future occurrence.
Liaison with Customer for complex technical issues and capacity planning.
You will be responsible for maintenance and Upgrade of Patching Application and Reporting Systems.
You will delegate tasks to sub-ordinate teams and follow up to make sure that they are completed & Documentation and Implementation of best practices.
Identifying problem areas and doing trending and recommendations.
Responsible for reviewing and updating RCA document for Severity 1.
Problem & Escalation Management and Progress Monitoring.
Review of Historic Incidents to discover regularly repeating incidents.
Involved in ardware and Software Vendor escalation for problem record resolution.
Trend analysis of issues and corrective actions.
Forecasting and recommendation for capacity like disk, memory CPU etc.
Your Future at Kyndryl Imagine being part of a dynamic team that values your growth and development.
As Technical Support at Kyndryl, you'll receive an extensive and diverse set of technical trainings, including cloud technology, and free certifications to enhance your skills and expertise.
You'll have the opportunity to pursue a career in advanced technical roles and beyond - taking your future to the next level.
With Kyndryl, the sky's the limit.
Who You Are You're good at what you do and possess the required experience to prove it.
However, equally as important - you have a growth mindset; keen to drive your own personal and professional development.
You are customer-focused - someone who prioritizes customer success in their work.
And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Technical and Professional Expertise Total IT experience of 8+ Years.
Strong Hands on IBM P Series 7 / 8 / 9 & Manage complex AIX High Availability Infrastructure.
Planning of OS Hardening of AIX Servers & Performing AIX OS disaster recovery with strong knowledge on Storage and Network .
Strong knowledge on Open Shift, Solaris and Veritas Cluster, Network routing, Analyzing Network Packet, Storage Multipathing and NIC teaming.
Working on escalated tickets and available 24/7 for on call support.
Experience in troubleshooting escalated issues to Higher Up & Recovery of OS / Hardware to consistent state & 3rd party vendor coordination and handling escalation.
Provide technical leadership and internal trainings to subordinate teams & attend and actively participate in management meetings, client meets and workshops.
Preferred Technical and Professional Experience Cisco certified.
Experience with network automation/scripting.
Bachelor's Degree.
Being You Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are.
We welcome people of all cultures, backgrounds, and experiences.
But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice.
This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture.
That's the Kyndryl Way.
What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value.
Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey.
Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more.
Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.
At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
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