Account Specialist II

4 weeks ago


mumbai, India JPMorgan Chase & Co. Full time

As an Account Specialist II - MERCHANT DISPUTES, you will be an integral part of a dynamic team, focusing on achieving business results while also providing options and solutions to our customers. In this fast-paced environment, you will need to demonstrate resilience and extreme adaptability, as well as the ability to multi-task between screens. This role offers the opportunity to showcase personal excellence, including punctuality, integrity, and accountability, and to exercise independent judgement in a customer-centric environment.

Specialists balance their focus on business results with offering options and finding solutions to help our customers.

Job Responsibilities :

Communicate with customers in a metrics-driven environment Multi task between screens  Demonstrate resiliency and extreme adaptability in a fast-paced environment Possess strong customer centricity  Make decisions to work efficiently with customer  Demonstrate personal excellence including punctuality, integrity, and accountability Approach problems logically and with good judgment to ensure the appropriate customer outcome Prioritize work to ensure efficiency Abide by all applicable regulatory and department practices and procedures Work independently and in a team environment Think critically and exercise independent judgement

Required qualifications, capabilities and skills

1-3 years related experience in a call center / customer service / back - office / hospitality industry or environment.  Fresh graduates are also eligible.  High School Diploma (HSC) or equivalent required Strong proficiency in spoken and written English Ability to maneuver through multiple systems Experience in call center / Visa/Master card will be an added advantage Computer knowledge to which includes word, excel, power point.

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