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Assistant Knowledge Manager

2 months ago


Mumbai, India ARPAN Full time
Key Objectives of the JobEnsure quality in handling case through constant monitoring and supervision.

Major DeliverablesThe major responsibilities are:To take up cases of children and adults who have been impacted by child sexual abuse as and when requiredProviding Supervision and guidance to counsellors on cases that fall under Past Abuse, Inappropriate behavior and other concerns within the Personal Safety Education Program.Ensuring proper closure of ‘Inappropriate behavior’ and ‘Other Concerns’ cases on MIS independently.Ensuring all Past Abuse cases are closed in timely manner on field and recorded on MIS for the Sr Knowledge manager to close.Providing regular feedback about the counsellors and their cases and mitigate any case related field challengeEnsuring adherence to operational protocol through continuous monitoring on fieldEnsuring all case progression details are documented accurately and in a timely mannerResponsible for capacity building of counsellors in case management process and different therapeutic modalitiesReporting any quality/protocol compromises bythe healing team to the Healing Manager and Director, ServicesSupporting the team in conducting trainings both within and out of Mumbai as and when required.Having regular reviews with the Knowledge Manager to iron out issues related to cases

Job ChallengeTo provide support and handle cases and maintain highest quality in counselling process

Specialized job competenciesExperience in therapeutic modalities, mainly in the area of dealing with cases of abuse and trauma. (preferably EMDR,CBT, ABT)

Educational QualificationMasters in Psychology, Counselling, Child Development, and other related fields

Desired ExperienceAt least 2 years of experience in a therapeutic/ supervisory/mentorship role.

Other desired attributesInter-personal skills; ability to handle high pressure situation

Location-

Mumbai

Salary rangeAbove Rs.60,000 per month& above + Travel + Therapeutic + Training Allowance