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IT Desktop and Network Support Dispatch BE
4 weeks ago
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Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites and from Remote Team.
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Ability to lift / move computer equipment weighing up to 50Lbs.
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Expert in desk side support and PC break/fix including basic administration of Windows O/S and MAC OS.
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Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
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Smart hand support for peripheral and networking hardware, including, but not limited to:
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monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-
port data termination panels all under ‘Smart Hands’ capa
bility.
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Ability to troubleshoot issues with systems and networks using good deductive reasoning skill and troubleshooting & resolving issues related to end-user network cabling.
Advanced knowledge of computer hardware systems, chip sets, memory modules, and peripherals.
Knowledge of popular operating systems, software applications, and remote connection systems: MS Windows, MS office 365, Active Directory, SCCM, DHCP, VPN and others.
Requirements
Excellent written and oral communications skills with clients and management as well as people skills.
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Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with a sense of urgency
• Bilingual
(English & Local B2)
ItemsConsole cable for CISCO and Silver PeakFull Internet ready mobile,Noise Cancellation head setsTeam Viewer, MS-Teams, Putty, Remote connection software, Admin Access of the Laptop ,RJ45 port on Laptop•
Experience of ticketing tools (ServiceNow / Remedy etc.) additional advantage
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