Patient Care Coordinator

3 days ago

Najafgarh, India CureMyKnee(CMK) Full time

Position: Patient Coordinator

Location: H - 1565, LGF, Chittaranjan Park, New Delhi

Time: 12 pm - 9:30 pm

Working Days: Monday - Saturday

Salary: Up to 35k

About CMK

Cure My Knee (CMK) is a next-generation healthcare system with a network spanning 31 cities and more than 51 hospitals across India. With a foundation built on talent, technology, service, and care, CMK specializes in advanced orthopedic and joint replacement surgeries, having served over 99,000 patients with a focus on individualized treatment, seamless care, and patient satisfaction.

Role Overview:

We are looking for the candidates (fresher or experienced) who are friendly, good communicators, and passionate about helping people. As a Patient Coordinator, you will be the first point of contact for patients, guiding them through their treatment journey and ensuring they have a smooth experience.

Key Responsibilities:

  1. Help patients with appointments, registrations, and follow-ups.

  2. Explain treatment options and processes in simple terms.

  3. Coordinate between patients, doctors, and hospital staff.

  4. Answer patient queries and provide timely updates.

  5. Maintain records and ensure a smooth patient experience.

Skills & Qualifications:

  1. Fresh graduates (any stream can apply).

  2. Good communication skills in Hindi & English.

  3. Basic computer knowledge (MS Office, emails).

  4. Friendly personality and willingness to help people.

  5. Ability to handle calls and explain details clearly.

  6. Fluency in English and Hindi.

Other Responsibilities

  1. Serve as the primary point of contact for patients throughout their non-surgical, surgical, and post-surgical journey.

  2. Guide patients and their families in understanding treatment procedures, hospital processes, and post-operative care.

  3. Connect patients with surgeons, nurses, physiotherapists, and support services as needed.

  4. Support doctors and hospital staff by streamlining communication between the care team and patients.

  5. Educate patients about minimally invasive and computer-assisted procedures, supporting their informed decision-making.

What We Offer

  1. Opportunity to work with some of India's leading orthopedic experts and surgeons.

  2. Competitive salary + incentives.

  3. On-the-job training & mentorship.

  4. Growth opportunities in the healthcare industry.

  5. A friendly and supportive work environment.

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