Customer Service Manager
3 weeks ago
Job Overview We are looking for a Customer Service Manager to oversee the after-sales service operations in India. Core focuses include managing service suppliers, developing service outlets, providing professional printer after-sales technical training for service partners, and driving continuous improvement of customer service quality. The role demands strong management capabilities, profound printer technical expertise, and excellent communication skills to ensure customer satisfaction and smooth operation of the after-sales system. Key Responsibilities Manage target market service suppliers (screening, onboarding, daily supervision) and develop service outlets to build a comprehensive outsourcing service supplier system. Formulate and implement service supplier management policies, performance evaluation criteria, and design targeted technical training programs for them (covering fault troubleshooting, maintenance, repair, etc.). Participate in optimizing customer service policies, systems, and processes; draft customer service improvement plans to standardize after-sales operations. Handle after-sales parts management (demand analysis, ordering, inventory, bookkeeping) and daily printer DOA determination; formulate and execute the annual parts budget. Collect service supplier and customer feedback, coordinate and resolve complex product quality accidents and customer complaints to maintain brand reputation. Document service records, training materials, and supplier management information; stay updated on the latest printer technologies to optimize the after-sales service system. Required Qualifications Bachelor's degree or above; excellent verbal and written communication skills in English. In-depth understanding of target market printer sales channels; 3+ years of printer industry customer service management experience. Proficiency in troubleshooting and repairing various printers (laser) and conducting technical training. Strong team management, coordination, and problem-solving abilities; adept at handling complex complaints. Familiar with office software, after-sales tracking systems, and basic network configurations related to printers. Self-motivated, result-oriented, with high sense of responsibility, professional ethics, and team spirit.
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Customer Service Manager
3 weeks ago
New Delhi, India Pantum Full timeJob OverviewWe are looking for a Customer Service Manager to oversee the after-sales service operations in India. Core focuses include managing service suppliers, developing service outlets, providing professional printer after-sales technical training for service partners, and driving continuous improvement of customer service quality. The role demands...
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Customer Service Manager
3 weeks ago
New Delhi, India Pantum Full timeJob OverviewWe are looking for a Customer Service Manager to oversee the after-sales service operations in India. Core focuses include managing service suppliers, developing service outlets, providing professional printer after-sales technical training for service partners, and driving continuous improvement of customer service quality. The role demands...
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Customer Service Manager
3 weeks ago
New Delhi, India Pantum Full timeJob OverviewWe are looking for a Customer Service Manager to oversee the after-sales service operations in India. Core focuses include managing service suppliers, developing service outlets, providing professional printer after-sales technical training for service partners, and driving continuous improvement of customer service quality. The role demands...
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Customer Service Manager
2 weeks ago
New Delhi, India Pantum Full timeJob Overview We are looking for a Customer Service Manager to oversee the after-sales service operations in India. Core focuses include managing service suppliers, developing service outlets, providing professional printer after-sales technical training for service partners, and driving continuous improvement of customer service quality. The role demands...
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Customer Service Manager
2 weeks ago
New Delhi, India Pantum Full timeJob Overview We are looking for a Customer Service Manager to oversee the after-sales service operations in India. Core focuses include managing service suppliers, developing service outlets, providing professional printer after-sales technical training for service partners, and driving continuous improvement of customer service quality. The role demands...
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Customer Service Manager
6 days ago
New Delhi, India Westbury Kommerce Full timePosition Title:Manager, Customer Service Education:Graduate / Postgraduate Experience : 8 to 10 years Location:BengaluruRole DescriptionWe are seeking a highly experienced and data-driven Customer Support Manager to lead and scale our multi-channel customer experience function for D2C websites. The ideal candidate has proven experience in Customer Service,...
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Customer Service Manager
1 week ago
New Delhi, India Westbury Kommerce Full timePosition Title:Manager, Customer Service Education:Graduate / Postgraduate Experience : 8 to 10 years Location:BengaluruRole DescriptionWe are seeking a highly experienced and data-driven Customer Support Manager to lead and scale our multi-channel customer experience function for D2C websites. The ideal candidate has proven experience in Customer Service,...
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Customer Service Manager
1 week ago
New Delhi, India KUKA Full timeDescriptionCandidate for the position of Customer Service Engineer will be responsible for technical support for all KUKA industrial robot systems. Must be self-motivated with high energy level and comfortable in working in a dynamic atmosphere of a technical organization with a rapidly expanding customer base. Must possess strong customer orientation,...
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Customer Service Manager
1 week ago
New Delhi, India KUKA Full timeDescriptionCandidate for the position of Customer Service Engineer will be responsible for technical support for all KUKA industrial robot systems. Must be self-motivated with high energy level and comfortable in working in a dynamic atmosphere of a technical organization with a rapidly expanding customer base. Must possess strong customer orientation,...
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Customer Service Manager
3 weeks ago
New Delhi, Delhi, India, Delhi Pantum Full timeJob OverviewWe are looking for a Customer Service Manager to oversee the after-sales service operations in India. Core focuses include managing service suppliers, developing service outlets, providing professional printer after-sales technical training for service partners, and driving continuous improvement of customer service quality. The role demands...
