Customer Service Manager
1 week ago
DescriptionCandidate for the position of Customer Service Engineer will be responsible for technical support for all KUKA industrial robot systems. Must be self-motivated with high energy level and comfortable in working in a dynamic atmosphere of a technical organization with a rapidly expanding customer base. Must possess strong customer orientation, organized, analytical and able to maintain a long-term customer satisfaction level. Must be prepared for extensive travel & long/odd work hours.Short Facts Company Name: KUKA India Private Ltd. Location : Chennai Experience : 5+ years Employment : PermanentResponsibilities Provide expert assistance to KUKA customers, internal personnel and system partners for the troubleshooting and repair of electrical, mechanical and programming problems related to all KUKA Robot equipment. Regular travel to customer sites based on the role responsibilities – both domestic and international (passport required). Perform in-house/on-site, and/or telephone troubleshooting, repairs, maintenance, training and breakdown support of KUKA equipment on an as-needed basis. Responsible for installation, commissioning & programming of KUKA robot system. Make a complete backup of all system software and application configuration that were made during the customer visit. Complete Field Service reports with use of Salesforce. Work within a flexible work/travel schedule. Travel to customer sites on short notice and frequently requires the ability to work long hours to meet customer needs. Flexibility to relocate to any location with service region depending upon business requirements. Develop technical credibility and manage customer relationships by going the extra mile and representing KUKA with pride and professionalism. Work with the Service Manager and/or related supervisor(s) to identify individual training needs to maintain and continuously improve skills and knowledge of KUKA Robotic products and applications. Assist the Sales, Engineering, Spare Parts, Shipping & Receiving teams when required following specific guidelines and safety requirements and ensuring on-time, complete and accurate deliveries. Participate actively in the promotion and sale of parts and services every time an opportunity arises.Application RequirementDiploma/B.E/B.Tech– Electrical/ Electronics/ Mechanical/ Mechatronics/ Instrumentation/ Electronics & Telecommunication/Robotics Ability to read and interpret mechanical, electrical, electronic, etc. prints and other related technical documentation. Knowledge of the fundamentals of customer service for phone and face-to-face contact with customers. Multicultural sensitivity and understanding are a must while interacting with customers. Structured, proactive, and goal-oriented way of working. Strong work ethic, drive to succeed, customer service orientation as well as strong organizational, communication, and interpersonal skills and ability to multi-task and meet deadlines in a fast-paced environment. Willingness to travel (75% - 90%) for service assignments throughout the region of India and some international visits (passport mandatory), on short notice and varying duration. Travel to headquarters in Germany may be required for varying duration for training purposes.What we offerAttractive pay Great working environment and flexible working hours Great working environment
-
Customer Service Manager
3 weeks ago
New Delhi, India Pantum Full timeJob OverviewWe are looking for a Customer Service Manager to oversee the after-sales service operations in India. Core focuses include managing service suppliers, developing service outlets, providing professional printer after-sales technical training for service partners, and driving continuous improvement of customer service quality. The role demands...
-
Customer Service Manager
3 weeks ago
New Delhi, India Pantum Full timeJob OverviewWe are looking for a Customer Service Manager to oversee the after-sales service operations in India. Core focuses include managing service suppliers, developing service outlets, providing professional printer after-sales technical training for service partners, and driving continuous improvement of customer service quality. The role demands...
-
Customer Service Manager
3 weeks ago
New Delhi, India Pantum Full timeJob OverviewWe are looking for a Customer Service Manager to oversee the after-sales service operations in India. Core focuses include managing service suppliers, developing service outlets, providing professional printer after-sales technical training for service partners, and driving continuous improvement of customer service quality. The role demands...
-
Customer Service Manager
2 weeks ago
New Delhi, India Pantum Full timeJob Overview We are looking for a Customer Service Manager to oversee the after-sales service operations in India. Core focuses include managing service suppliers, developing service outlets, providing professional printer after-sales technical training for service partners, and driving continuous improvement of customer service quality. The role demands...
-
Customer Service Manager
3 weeks ago
New Delhi, India Pantum Full timeJob Overview We are looking for a Customer Service Manager to oversee the after-sales service operations in India. Core focuses include managing service suppliers, developing service outlets, providing professional printer after-sales technical training for service partners, and driving continuous improvement of customer service quality. The role demands...
-
Customer Service Manager
2 weeks ago
New Delhi, India Pantum Full timeJob Overview We are looking for a Customer Service Manager to oversee the after-sales service operations in India. Core focuses include managing service suppliers, developing service outlets, providing professional printer after-sales technical training for service partners, and driving continuous improvement of customer service quality. The role demands...
-
Customer Service Manager
2 weeks ago
New Delhi, India Pantum Full timeJob Overview We are looking for a Customer Service Manager to oversee the after-sales service operations in India. Core focuses include managing service suppliers, developing service outlets, providing professional printer after-sales technical training for service partners, and driving continuous improvement of customer service quality. The role demands...
-
Customer Service Manager
6 days ago
New Delhi, India Westbury Kommerce Full timePosition Title:Manager, Customer Service Education:Graduate / Postgraduate Experience : 8 to 10 years Location:BengaluruRole DescriptionWe are seeking a highly experienced and data-driven Customer Support Manager to lead and scale our multi-channel customer experience function for D2C websites. The ideal candidate has proven experience in Customer Service,...
-
Customer Service Manager
1 week ago
New Delhi, India Westbury Kommerce Full timePosition Title:Manager, Customer Service Education:Graduate / Postgraduate Experience : 8 to 10 years Location:BengaluruRole DescriptionWe are seeking a highly experienced and data-driven Customer Support Manager to lead and scale our multi-channel customer experience function for D2C websites. The ideal candidate has proven experience in Customer Service,...
-
Customer Service Manager
1 week ago
New Delhi, India KUKA Full timeDescriptionCandidate for the position of Customer Service Engineer will be responsible for technical support for all KUKA industrial robot systems. Must be self-motivated with high energy level and comfortable in working in a dynamic atmosphere of a technical organization with a rapidly expanding customer base. Must possess strong customer orientation,...
