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Customer Service Executive

5 months ago

gurgaon, India Grip Invest Full time
What You’ll Do
Provide world-class customer service to both internal and external clients in all interactions, striving to exceed client expectations.
Solve customer problems over emails and phone calls.
Take ownership of customers issues and follow problems through to resolution within the SLA defined.
Drive higher NPS through quality and timely resolution of customer issues.
Coordinate across different departments and follow-up with them to ensure timely resolution of user service requests.
Maintain an orderly workflow according to priorities.
Ability to handle a high volume of requests in a fast-paced environment.
Enable sales team to manage and nurture relationship with existing and potential investor
Resolve all Customer Queries and Follow Established Procedures as Appropriate
Highlight Issues through Feedback and Recommend Changes in Workflows, Procedures,
Service Levels, Based on Customer Demands, To Meet Their Needs and Ensure Quality Service is given at all times.
Grow and nurture customer relationships on every interaction that results in measurable customer value.
Qualifications / Skills
Bachelor's degree in communications or a related field is preferred
Have an understanding of the wealth segment and product offerings (1-3 years’ work experience in customer service)
Command on MS Excel
Good to be from Broking background
Strong written and verbal communication skills and ability to communicate with Retail customers. (must have)
Strong phone presence
Prior experience in financial services industry is preferred
Should be a team player