Associate Engineer

Unspecified Overview: In this role the engineer has to work with the customer support teams working in areas of Nacelle structures & ATA specifications. This position will focus on providing 24/7 support to our Airline customers’ requests by managing across different groups, negotiate delivery expectations, proactively assess and resolve customer issues. This position offers a unique opportunity to work on real-time technical challenges faced by airlines in support of safety operation and return to service. Primary Responsibilities: Quickly understands and assesses Airlines’ unique requirements and provides technical and informational support for in-service issues. Reviews various maintenance documentation to identify solution(s) for in-service concerns and look proactively for potential fleet solutions. Reviews engineering drawings and installations to ensure customer questions/concerns are resolved Assists with the investigation of problems to provide engineering dispositions of discrepancies to return airplanes to revenue services. Assists in the development of customer correspondence for continued safe operation and maintenance of equipment. The position requires flexibility to address emergent issues and meetings with stakeholders may require an occasional off-shift work schedule to support the airline customers operating 24/7. Ensure strict compliance to Aftermarket departmental procedures, Company policies, Export requirements, including compliance to all US export control requirements Maintain a high degree of reliability and accuracy in all communications with Airlines, MROs, OEMs, Suppliers and other key stakeholders Work alongside with a globally diverse aftermarket team of highly skilled engineers and be at the forefront of driving airline customer experience. Report into Aftermarket technical services leaders and help in driving organization’s vision of the best aerospace systems company in the world  Basic Qualifications: Minimum of Bachelors degree or higher in Mechanical engineering or Aerospace or Aeronautics. Full time recognized Bachelor of Engineering (4 years) with 0 to 2 years of related work experience in similar roles.   Preferred Skills: Experience supporting end users in a Aftermarket customer service role is highly preferrable. Functional knowledge of Nacelle Systems and its components on various civil aircraft programs Very good familiarity and working knowledge of CRM systems like MS Dynamics Conversant with maintenance manuals such as Component Maintenance Manual, Aircraft Maintenance Manual, Structural Repair Manuals, Service Bulletins, Airworthiness Directives, etc. Good verbal and written communication and presentation skills. Good team player, willing to work in a dynamic and fast paced collaborative environment Ability to work under pressure in a fast-paced environment with short lead times handling multiple repair tasks. Willingness to expand into technical areas without prior experience. Basic knowledge of Nacelle Systems for legacy aircraft programs and new aircraft programs such B787, A320Neo, A220, A350 is preferred Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.  Aerostructures: Collins Aerospace’s Aerostructures business is a world leader in the design, manufacture, integration and support of nacelles -- the aerodynamic structures which house aircraft engines. Our nacelle technologies improve fuel efficiency, reduce engine noise and supply critical stopping power when an airplane lands. Today, our innovative nacelle systems are featured on many of the world’s newest and most game-changing commercial, regional and business jet platforms. And we’re not stopping there: we’re working hard to create the next generation of nacelles that are greener, quieter and more efficient. In addition, our Engineered Polymer Products division is a leading developer and manufacturer of advanced, high-performance composite and elastomeric structures and products for marine applications. Whether in the air or underwater, we’re pushing the limits of innovation. Want to join us on this important journey?