Customer Support Analyst

4 weeks ago

india EMAPTA Full time
Job Description

Secure Transactions Begin Here: Opportunity Awaits with Industry Leader

In a world where financial security is paramount, our client emerges as the guardian of trust, committed to fortifying global business transactions. With a mission to ensure secure exchanges, they have become the beacon of reliability in the digital age. Boasting a vast network of verified accounts, our client empowers businesses to transact with confidence, offering automated controls to prevent fraud and cybercrime. With millions of vendors under their protective umbrella, they provide organizations with the tools needed to navigate the complex landscape of payment compliance. As the new standard in business payment security, our client's multi-factor verification approach stands as a bulwark against financial loss, ensuring that every transaction is safeguarded with meticulous care.

Joining our client's revered team, you'll influence customer support services for over 2,000 businesses. Within our client's vibrant culture, unity, vision, and purpose prevail. They believe culture is vital, driven by actionable values. Our client cultivates an environment where individuals thrive collectively, fostering meaningful contributions towards redefining business payment security.


Job Description:

As a Customer Support Analyst , you'll verify customer inquiries, assist in team tasks, and ensure timely service delivery. Collaborate with internal teams, suggest process improvements, and contribute to business growth. Uphold company standards and safety protocols while providing exceptional customer service.


Open Doors to Success:
Employment type: Full-time
Shift: Morning Shift
Work Setup: Onsite, Cebu City
Start date: July 8
Secure Success: Your Mission and Responsibilities
  • Conduct accurate customer verification inquiries through various channels (voice and non-voice).
  • Respond promptly and accurately to customer and supplier verification inquiries (both inbound and outbound).
  • Assist the CSM team with customer vetting, qualifying, set-up, escalations, and service recovery.
  • Complete assigned frontline work activities within agreed timeframes.
  • Continuously improve processes by suggesting cost-effective solutions.
  • Collaborate with internal teams to achieve the best outcomes for customers and the business.
  • Participate in training and development programs for professional growth.
  • Maintain attendance and punctuality, meeting team and customer expectations.
  • Ensure adherence to safety protocols and report any issues.
  • Utilize workplace tools effectively to perform duties and mitigate customer fraud.
  • Complete support tasks (phone and email) for customers and suppliers.
  • Contribute to achieving the company’s budget targets.
  • Identify and generate new business leads.
  • Stay updated on company updates, processes, policies, and procedures.
  • Contribute to improving Verifications team practices.
  • Provide support for departmental activities and projects.
  • Comply with company standards (service, personal, professional, and ethical).
  • Perform any other assigned tasks by the wider business or leadership teams.
  • Can start on July 8

Requirements

Power Your Profile: Key Requirements for Excellence

  • 1-3 years of experience in customer service, especially in voice accounts
  • Excellent communication skills in both written and verbal English
  • Positive phone demeanor
  • Tech-savvy and continuously eager to learn
  • Strong analytical problem-solving abilities
  • Impeccable judgment and attention to detail
  • Independent and efficient worker, with the ability to collaborate when necessary
  • Resilient and tenacious
  • Self-starter with a proactive initiative
  • Level-headed with a positive work attitude

Benefits

Boost Your Benefits: Discover the Advantages of Being Part of Our Team

  • HMO coverage plus 1 dependent or mutual fund upon regularization
  • Prime office location (Cebu City)
  • Competitive salary
  • Morning shift – Mondays to Fridays, 6:45 AM-3:45 PM PH time
  • 20 Leave credits consumed at your discretion with up to 5 days convertible to cash
  • Direct exposure to international clients
  • Standard government and Emapta benefits
  • Realistic career growth opportunities
  • Upskilling through Emapta Academy
  • Diverse and supportive work environment

Welcome to Emapta Philippines

Discover a world of possibilities at Emapta, where your career takes flight in stability and growth. Join a team that thrives on camaraderie, supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration, innovation, and personal development. We provide you with the platform for your success, empowering you to reach new heights in a supportive and inclusive environment. With a wide roster of international clients from various industries and a proven track record of success, Emapta offers a stable foundation for your career. Team up with like-minded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us.

#EmaptaExperience
Requirements
Power Your Profile: Key Requirements for Excellence 1-3 years of experience in customer service, especially in voice accounts Excellent communication skills in both written and verbal English Positive phone demeanor Tech-savvy and continuously eager to learn Strong analytical problem-solving abilities Impeccable judgment and attention to detail Independent and efficient worker, with the ability to collaborate when necessary Resilient and tenacious Self-starter with a proactive initiative Level-headed with a positive work attitude

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