IT Support Specialist

3 weeks ago

Pune, India HG Insights Full time

What You'll Do:
The IT Support Specialist will provide support to the end users with a variety of technical issues they may experience. You must be comfortable working with a variety of operating systems, software applications, and hardware, as well as experience with documenting issues via a ticketing system.

What You'll Be Responsible For:

  • Resolve IT Helpdesk support tickets in an efficient and professional manner
  • Support current and changing aspects of our IT environment, including macOS / Windows, and mobile devices, etc.
  • Administration of and support for Okta, Google Workspace, Slack, Atlassian (Confluence/Jira) and other SaaS tools
  • Work on IT related tasks as directed by supervisor

What You'll Need:

  • 3-5 years of experience related to Information Technology. Specifically, in an Application/Desktop/IT support role
  • Ability to troubleshoot hardware and software issues
  • Working knowledge of Windows and macOS operating systems, SaaS applications, and a basic understanding of networking technologies
  • Experience with administering a variety of SaaS applications
  • Jira or other ticketing systems
  • Desire to provide excellent customer service and satisfaction
  • Strong attention to detail

Nice to Haves:

  • Okta (or similar) identity management software
  • JumpCloud
  • Atlassian products (Confluence/Jira)
  • Google Workspace and Microsoft 365 administration
  • Good understanding of AI tools (Google Gemini, Perplexity, etc.)

About Us:
Headquartered in beautiful Santa Barbara, CA USA, HG Insights is the global leader in technology intelligence. HG Insights uses advanced data science methodologies to help the world's largest technology firms and the fastest growing companies accelerate their sales, marketing, and strategy efforts. We offer a competitive salary, growth potential, and professional work environment.

HG Insights Company is an Equal Opportunity Employer
Please note that HG Insights does not accept unsolicited resumes from recruiters or employment agencies. In the event of a recruiter or agency submitting a resume or candidate without a signed agreement being in place, we explicitly reserve the right to pursue and hire such candidates without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted directly to hiring managers, are deemed to be the property of HG Insights.

  • Desktop Support Specialist

    2 weeks ago

    Pune, Maharashtra, India Self-employed Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Company Name- Gyoash TechnologiesPlease Note- This is a field job Role DescriptionThis is a full-time on-site role for a Desktop Support Specialist located in Pune. The responsibilities include providing technical support for desktop computers, troubleshooting hardware and software issues, and offering printer support. The specialist will also handle...

  • Technical Support Specialist

    4 weeks ago

    Pune, Maharashtra, India PrimeX Meta Full time

    Company Description PrimeX Meta, based in Dubai, specializes in AI-powered IT solutions. We develop scalable software, mobile apps, AI automation, and cloud solutions tailored for businesses. Our focus is on delivering cutting-edge technology that meets the unique needs of our clients. Join us to become a part of an innovative team driving digital...

  • Desktop Support Specialist

    3 weeks ago

    Pune, India Reliable Enterprises Full time

    Company Description Reliable Enterprises offers tailored software and IT setup solutions to small and medium-sized businesses across India. Specialising in solving real-world problems, we blend cutting-edge technology with deep business insights. Our services ensure seamless implementation and provide ongoing support, allowing businesses to focus on growth....

  • Desktop Support Specialist

    3 weeks ago

    Pune, India Reliable Enterprises Full time

    Company Description Reliable Enterprises offers tailored software and IT setup solutions to small and medium-sized businesses across India. Specialising in solving real-world problems, we blend cutting-edge technology with deep business insights. Our services ensure seamless implementation and provide ongoing support, allowing businesses to focus on growth....

  • Desktop Support Specialist

    3 weeks ago

    Pune, India Reliable Enterprises Full time

    Company DescriptionReliable Enterprises offers tailored software and IT setup solutions to small and medium-sized businesses across India. Specialising in solving real-world problems, we blend cutting-edge technology with deep business insights. Our services ensure seamless implementation and provide ongoing support, allowing businesses to focus on growth....

  • Desktop Support Specialist

    3 weeks ago

    Pune, India Reliable Enterprises Full time

    Company Description Reliable Enterprises offers tailored software and IT setup solutions to small and medium-sized businesses across India. Specialising in solving real-world problems, we blend cutting-edge technology with deep business insights. Our services ensure seamless implementation and provide ongoing support, allowing businesses to focus on growth....

  • Desktop Support Specialist

    3 weeks ago

    Pune, India Reliable Enterprises Full time

    Company Description Reliable Enterprises offers tailored software and IT setup solutions to small and medium-sized businesses across India. Specialising in solving real-world problems, we blend cutting-edge technology with deep business insights. Our services ensure seamless implementation and provide ongoing support, allowing businesses to focus on growth....

  • Technical Support Specialist

    3 weeks ago

    Pune, India Paksha Kitchen Pvt Ltd Full time

    Company Description Paksha Kitchen Pvt. Ltd. is India's leading multi-brand cloud kitchen company, offering innovative food concepts like premium event catering, authentic regional thalis, traditional biryanis, Indian street food, and more. The company blends technology, standardized processes, and culinary research to deliver high-quality food solutions...

  • Technical Support Specialist

    1 week ago

    Pune, Maharashtra, India Paksha Kitchen Pvt Ltd Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionPaksha Kitchen Pvt. Ltd. is India's leading multi-brand cloud kitchen company, offering innovative food concepts like premium event catering, authentic regional thalis, traditional biryanis, Indian street food, and more. The company blends technology, standardized processes, and culinary research to deliver high-quality food solutions...

  • Client Support Specialist I

    3 weeks ago

    Pune, India ICE Data Services Full time

    Job Purpose The Client Support Specialist I acts as a subject-matter and product-area specialist to provide support to our customer base utilizing Simplifile products, services, platform technologies, and workflows. As an escalation point, the Client Support Specialist I endeavors to deliver complete resolutions in a timely and consistent manner to address...