Customer Service Desk
3 days ago
Company Overview
Larn Learning Solutions is a staffing and recruiting company with a team of 10 employees. We specialize in providing learning and development solutions to organizations across various industries. Our mission is to help our candidates create a skilled and knowledgeable workforce through innovative training programs.
Job Overview
We are seeking a Customer Service Desk professional for Tata Croma , Tripunithura. As a Customer Service Desk, you will be responsible for providing exceptional service and support to our clients. This is a full-time position based in Ernakulam, Kerala, India. We are looking for a dynamic fresher or experienced candidate in Retail customer service sector.
Qualifications and Skills
- 12th Pass/ Diploma/ Under Graduate/ Graduate/ Post Graduate
- Excellent verbal communication skills
- Strong problem-solving and decision-making abilities
- Ability to multitask and prioritize tasks effectively
- Attention to detail and accuracy
- Ability to work well in a team environment
- Proficient in using customer service software and tools
- Knowledge of basic computer applications and software
Roles and Responsibilities
- Responding to customer inquiries and resolving issues in a timely and professional manner
- Assisting customers with product information, pricing, and order placement.
- Maintaining accurate customer records and updating the customer database
- Collaborating with cross-functional teams to ensure customer satisfaction
- Identifying opportunities for process improvement and suggesting solutions
- Following up with customers to ensure issue resolution and customer satisfaction
- Handling customer complaints and escalations with empathy and a customer-centric approach
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