Customer Support Intern

2 weeks ago

pune, India Amber Full time

About amber (amberstudent.com)

Long-term accommodation booking platform for students (think booking.com for student housing). Amber helps 80M+ students worldwide, find and book full-time accommodations near their universities, without the hassle of negotiation, nonstandardized and cumbersome paperwork, and broken payment process. We are the largest and fastest-growing student housing platform globally, with 1M+ units listed in 6 countries and across 100+ cities. We are growing rapidly and targeting $1.2B in annual gross bookings value by 2023.

If you are passionate about making international mobility and living, seamless and accessible, then -

Join us in building the future of student housing (We are amongst the fastest growing companies in the Asia Pacific as per Financial Times

We're looking Customer Support Interns who can assist us in proving our customers with resolutions and resolve their queries.

Responsibilities:

  • Respond promptly and professionally to incoming customer inquiries via email, phone calls, and chat.
  • Manage large amounts of incoming calls, chats, and emails effectively.
  • Identify and assess customers' needs to achieve satisfaction.
  • Maintain updated knowledge of the organization's products, services, and customer service policies across all communication channels.
  • Document customer interactions when necessary, compiling documents and forwarding information to interested parties.
  • Explain simply and clearly in response to customer questions and check for customer understanding and acceptance.
  • Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits.
  • Participate in training opportunities provided by the organization to enhance customer service skills.
  • Establish and maintain good rapport with customers by using positive language, anticipating their needs, and providing appropriate solutions.
  • Assign tickets to respective associates/managers and follow up on their resolution.
  • Highlight discrepancies caused by associate negligence and take appropriate action to rectify them.
  • Be responsible for closing all tickets within the assigned timeline and maintain necessary SLAs for the smooth functioning of the department.
  • Take total accountability for Customer Satisfaction (CSAT) across all communication channels.

Skills Required:

  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills, both written and verbal.
  • Ability to multitask, prioritize, and manage time effectively.
  • Friendly and welcoming manner with clients and other members of the customer service team.
  • Ability to explain complex concepts in a clear, simple manner to customers.
  • Strong command of written and verbal English.
  • Ability to maintain a calm and polite manner in stressful situations.
  • Patience when handling tough cases.
  • Familiarity with the industry is a plus for chat support roles

What will you get from amber:

  • Fast-paced growth (can skip intermediate levels)
  • Total freedom and authority (everything under you, just get the job done)
  • Amazing work culture (Our Glassdoor ratings are a proof) Fair compensation (Stipend)

  • Customer Support Intern

    2 months ago

    Pune, Maharashtra, India Amber Internet solutions Full time

    Sales and Support **Customer Support Intern**: - Pune, Maharashtra | Internship- If you are passionate about making international mobility and living, seamless and accessible, then We're looking Customer Support Interns who can assist us in proving our customers with resolutions and resolve their queries. **Responsibilities**: - Identify and assess...

  • International Customer Support

    2 months ago

    Pune, India "Jobs In 360" - Vistas Learning Full time

    Desired skills: - Action oriented, self-disciplined and organized - Effective time management skills and ability to prioritize work time to ensure productivity and department standards - Ability to communicate clearly with both internal and external customers - Good comprehension skills - ability to clearly understand and address customer issues...

  • Customer Support Intern

    4 days ago

    Pune, Maharashtra, India Amber Full time

    About amber )Long-term accommodation booking platform for students (think for student housing). Amber helps 80M+ students worldwide, find and book full-time accommodations near their universities, without the hassle of negotiation, nonstandardized and cumbersome paperwork, and broken payment process. We are the largest and fastest-growing student housing...

  • Customer Support Intern

    4 days ago

    Pune, Maharashtra, India Amber Full time

    About amber ) Long-term accommodation booking platform for students (think for student housing). Amber helps 80M+ students worldwide, find and book full-time accommodations near their universities, without the hassle of negotiation, nonstandardized and cumbersome paperwork, and broken payment process. We are the largest and fastest-growing student housing...

  • CUSTOMER SUPPORT Executive

    3 weeks ago

    Pune, Maharashtra, India calibehr business support services private limited Full time

    Apply for CUSTOMER SUPPORT Executive, Calibehr Business Support Services Pvt Ltd in Pune for 0 - 2 Year of Experience on

  • CUSTOMER SUPPORT Executive

    2 months ago

    Pune, Maharashtra, India calibehr business support services private limited Full time

    Apply for CUSTOMER SUPPORT Executive, Calibehr Business Support Services Pvt Ltd in Pune for 0 - 2 Year of Experience on

  • Customer Support

    4 days ago

    Pune, India SKYLARK HR SOLUTIONS Full time

    ROLE: CUSTOMER SUPPORT EXPERIENCE:1+ YEARS LOCATION: PUNE SALARY: UP TO 5 LPA MUST SKILLS: Should have experience in telecom industry and customer support (international support) **Job description**: - **Excellent communication skills to attend/resolve client issues on calls/chat/mail.**: - **Communication scale - CEFR :C1, C2**: - **Analytical...

  • International Customer Support Execuive

    4 days ago

    Pune, Maharashtra, India nexus consulting solutions Full time

    Responsibilities:1. Serve as the primary point of contact for our international customers based in the United States.Understand customer needs and provide appropriate solutions or alternatives.Resolve customer complaints or issues by investigating the root cause and taking prompt corrective actions.Provide accurate product information and assist customers...

  • Global Customer Support Intern

    2 months ago

    Pune, India Cornerstone OnDemand, Inc. Full time

    **We're looking for a** **Global Customer Support Intern** This is a high visibility individual contributor role in Frontline (L1) team and its purpose is to provide World Class Product Support over every customer interaction (case, call and chat), contributing towards Continuous Success of Legacy Saba Global Frontline Technical Support Operations and...

  • International Customer Support Execuive

    4 days ago

    Pune, Maharashtra, India nexus consulting solutions Full time

    Responsibilities:1. Serve as the primary point of contact for our international customers based in the United States.Understand customer needs and provide appropriate solutions or alternatives.Resolve customer complaints or issues by investigating the root cause and taking prompt corrective actions.Provide accurate product information and assist customers...

  • International Customer Support Execuive

    2 weeks ago

    Pune, Maharashtra, India nexus consulting solutions Full time

    .Responsibilities:1. Serve as the primary point of contact for our international customers based in the United States. 3. Understand customer needs and provide appropriate solutions or alternatives. 4. Resolve customer complaints or issues by investigating the root cause and taking prompt corrective actions. 5. Provide accurate product information and...

  • International Customer Support Execuive

    5 days ago

    Pune, Maharashtra, India nexus consulting solutions Full time

    .Responsibilities:1. Serve as the primary point of contact for our international customers based in the United States. 3. Understand customer needs and provide appropriate solutions or alternatives. 4. Resolve customer complaints or issues by investigating the root cause and taking prompt corrective actions. 5. Provide accurate product information and...

  • International Customer Support Execuive

    4 weeks ago

    Pune, Maharashtra, India nexus consulting solutions Full time

    .Responsibilities:1. Serve as the primary point of contact for our international customers based in the United States. 3. Understand customer needs and provide appropriate solutions or alternatives. 4. Resolve customer complaints or issues by investigating the root cause and taking prompt corrective actions. 5. Provide accurate product information and...

  • Customer Support

    4 weeks ago

    Pune, India Simplifai India Full time

    Simplifai is a Global IT company specializing in process automation with help of Artificial Intelligence. We are looking for Technical Support Engineer at our Baner, Pune Office. **Job description** - Responsible for 1st and 2nd line support for our customers using Simplifai's Digital Employees - Respond to customers within SLAs with proper plan for...

  • Customer Support

    2 months ago

    Pune, India The October Full time

    We need Immediate joiners with one year of international voice support experience Notice Period : 15 days max Salary - 40k Location - Pune Hinjevadi JOB DESCRIPTION: VERIZON WLS VOICE: PUNE Roles and Responsibilities: Resolving device issues using troubleshooting techniques and providing clear and concise information. Reviewing account information and...

  • Mega Hiring

    1 week ago

    Pune, India Outpace Consulting Services Full time

    Hiring for Leading ITES Company Opportunity to work for **In Pune For Customer Support Process : Voice** **Key Points: **Job Description & Specifications**: 1 : Graduate fresher or with Min 1 Year Exp in BPO/Customer Support Can Apply 2 : UG **Can Apply** 7 : The Process Is **International Voice** 9**: Salary Range **:2.70 lpa - 3.50lpa** 10 : 5 Days...

  • Customer Support

    2 months ago

    Pune, India MESA WELFARE FOUNDATION Full time

    Company:Tech Mahindra - PuneJob Title:Customer SupportVacancies:200Location:PuneWorking:Work from office Industry:BPOFunctional Area:Customer ServiceRoles & Responsibilities: **1 Year customer support in international BPO** **Must Have Skills-** BPO Customer service International Call centre US Shift Excellent communication skills Should have computer...

  • International Customer Support Associate

    1 week ago

    Hinjewadi, Pune, Maharashtra, India Nexus Consulting Solutions Full time

    _**INTERNATIONAL CUSTOMER SUPPORT ASSOCIATE**_ **Minimum 6 months of experience in International Voice/ Blended MANDATORY!** **||EXCELLENT ENGLISH COMMUNICATION REQUIRED||** **Graduate/ Undergraduate both can apply!** We are hiring for _**US Telecom**_ Process 5 days working || 2 rotational off Salary - 4.7 LPA + 20-30k monthly incentives Overtime -...

  • Customer Support

    2 weeks ago

    Pune, India Quess IT Staffing Full time

    **About Us** “Magna Infotech, now Quess IT Staffing, is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions...

  • Customer Support

    2 months ago

    Pune, India Capsilon Software Pvt. Ltd. Full time

    Identify customer needs and help customers use specific features Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) Update our internal databases with information about technical issues and useful discussions with customers Monitor customer complaints on social media and reach out to provide...