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Field Service Coordinator

2 months ago

Ambala, India Mashmari Consultants Pvt Ltd Full time

Company Description We provide Al enabled cutting edge end to end e-learning solutions and services for remote schools and anganwadis including teacher training, digital classroom operations, content studios, digital classroom infra, digital K12 content, learning management system, lesson planning AI tool, Video collaboration, Biometric camera attendance, School automation and Robotics/Al/Coding labs. Role Description This is a full-time hybrid role as a Field Service Coordinator at Mashmari Consultants Pvt Ltd in Ambala, with flexibility for remote work. The Field Service Coordinator will be responsible for coordinating field service activities including customer needs analysis, site surveys, soution deployment, acceptance and delivering exceptional customer services and operations ensuring 100% customer satisfaction. Experience and Qualifications - Diploma/ Bachelor's degree in IT, Business Administration or related field - Demonstrable five years experience in Field Service and Customer Support for a technology company with ready customer references - Proficient in written and verbal communication skills in English and Hindi - Excellent problem-solving and organizational skills - Self motivated and high energy individual who delivers results by diligent, conscientious and hard work Employment benefits - Full time employee - Simultaneous experience of Education, Capacity Development and IT industry - Will learn cutting edge AI and IT Skills Documents required: - Attested copy of Degree/ Diploma - Health Record - Names and mobile number of past company senior managers for reference checks - updated single page CV with relevant experience