Human Resources Manager
3 weeks ago
Thriwe is a technology driven, a one-stop solution for Loyalty & Benefits, catering to both National and International Markets. Founded in the year 2011 with headquarters in India and offices across UAE, Singapore and Saudi Arabia; Thriwe provides an ecosystem that delivers premium Customer Acquisition, Retention, & Allegiance services to the world’s leading Financial Institutions & Card Networks. With over 1,00,000+ partner associations and service delivery presence in 130 countries worldwide, we empower clients to invigorate engagement with their most valuable customers.
The ideal candidate will support the full scope of Human Resources responsibilities including but not limited to Performance Management, Employee Engagement, Learning & Development and Talent Management and partner with the HR Lead on strategic initiatives.
The incumbent will maintain and enhance the organization's human resources by planning, implementing, and evaluating human resources policies, programs, and practices.
The role reports into AVP – Human Resources.
Responsibilities:
Foster a positive work environment through effective employee relations strategies
Address and resolve employee grievances and conflicts in a timely and professional manner
Conduct exit interviews and analyze feedback to improve employee satisfaction and retention
Implement and manage performance appraisal systems
Support HR lead in coaching and supporting managers and employees on performance-related issues
Develop and monitor performance improvement plans
Support L&D Lead in the training needs identification across the organization and create development programs to enhance employee skills
Evaluate the effectiveness of training programs and make improvements as necessary
Support HR lead in developing and updating the HR policies and procedures in line with legal requirements and company goals
Develop and maintain HR metrics and reports to support business decisions
Support in driving goal setting, goal standardization & goal alignment across roles & functions, and ensure communication and implementation within timelines
Manage all the system related aspects of the PMS process and support in the resolution of queries in liaison with the HR leadership team
Provide support in design guiding principles and approach Mid-Year/ Annual Performance dialogue processes and ensure they are consistently deployed round the year
Publish dashboards periodically to report the completion status and drive the process completion as per timelines
Collaborate with the HR leadership team in analyzing the performance ratings distribution by various cuts to gather insights and present to the senior stakeholders for appropriate actions
Schedule and the facilitate new hire Induction program
Map out annual training plan along with the L&D lead and co-creating the annual training calendar
Qualifications
Master's/ bachelor's degree in human resources is preferred
In-depth knowledge of adult learning principles and best practices in talent management and development
5+ years' experience in Human Resources/HR Business Partnering is preferred
Familiarity with technology – Preferably Keka HR or similar platform
Demonstrated expertise into training and talent management
Strong organizational, critical thinking and communications skills
Attention to detail
What We Offer:
Fun Fridays : Regular fun get-togethers
Learning: We provide ongoing growth and development courses within the organization
UDAAN: Mentorship program for high potential team members
Paid Time Off and Parental Leave
Flexible Working Environment
Quarterly outdoor parties
Annual offsite
Thriwe membership for one year
Family health insurance
Thriwe is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, colour, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
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