Customer Care Executive

7 days ago

Kolkata, India DTC Projects Full time

Role & responsibilities:

  • Relevant experience in customer care or back-office operations and required convincing power to address customer concerns
  • Manage and respond to customer inquiries via phone, email or whatsapp chat. Ability to handle soft tone and cool minded activities in the customer interactions
  • Meet customer satisfaction targets and resolve customer issues in a timely and professional manner
  • Maintenance of accurate records and databases to customers
  • Ability to handle complex customer issues

Preferred candidate profile:

  • Excellent communication and interpersonal skills

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