Operations Engineer

2 months ago

India Byte Full time

Operations Engineer


At Byte, we are passionate not just about what technology can do, but what it can empower people to achieve. We believe that to keep your business moving forward your people need to be firmly in the driving seat, with a technology partner that understands how to make that happen.


Our core focus is to modernize and innovate the way people work and collaborate.


We empower people to do their best


We specialize in contact centre, cloud and infrastructure, modern workplace, security, and managed services.


We are looking for an Operations Engineer with Level 2 experience in offering technical support across all of Byte’s Managed Services accounts. This includes but is not limited to event management, patch management, backup management, resolving tickets etc.

More about the role

  • Execute routine BAU activities per service catalogue and not limited to items in the scope of services.
  • Patch management - ensure all managed devices have the latest available patches including security, vulnerability etc.
  • Backup management - ensure backups are valid and running without any issues with schedule image verification and test/restore tasks.
  • Action events raised by the toolset.
  • Execute an initial investigation on every ticket.
  • Action basic root cause analysis - undertaking problem management to investigate the root causes of incidents for proactive prevention of problems.
  • Participating in a rotating on call roster.
  • Available to work on rotational shifts to ensure 24/7 coverage.


About you

You are passionate about exceeding customer expectations. Have an ability to articulate technical information in a user-friendly manner with excellent prioritisation and time management skills.

  • ITIL Foundation Certificate
  • Tertiary qualifications in an IT or related discipline
  • Minimum 2 years’ experience within a Managed Services environment, supporting multiple customers.
  • Experience troubleshooting various storage and back up technologies.
  • Windows Desktop and Server and network infrastructure
  • Experience with Security and AntiVirus applications
  • Experience with Microsoft cloud environment (Azure)
  • Experience with Microsoft SQL, Exchange, SharePoint, SCCM, WSUS, HyperV
  • Experience in networking, especially with PaloAlto Firewalls, Cisco Meraki, and Azure Network, will be strongly preferred.


Why join Byte?

Byte is a tight-knit, highly engaged team that is focused on delivering best-in-class services to its customers. True to our values we are:

  • Resilient: Grit. Ability to improve. Re-invent ourselves. Encourage growth.
  • Invested: Empathise to customer needs. Energy and time. Help first. Committed.
  • Vibrant: Creates energy. Takes joy in the task. Engaged.
  • Accountable: Ownership of outcomes. Accountable to the customer, Byte and your peers.
  • We embrace collaboration and seek to empower our clients and our staff through technology. We invest in the growth and development of our people and take great pride in our open & transparent culture.


Benefits

  • Employee assistance program
  • Reward & recognition program
  • Learning & development opportunities


So, if you want to be part of our tribe please hit the 'apply button' we are waiting to hear from you

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