Design Thinking Lead

3 weeks ago

Bengaluru, India eGov Foundation Full time

About eGov

eGov is a multi-disciplinary team of technologists, policy thinkers, program specialists, and problem solvers united by a shared mission - to reimagine how essential public services are designed and delivered, making them equitable, accessible, and transparent for all.

Over the past two decades, eGov has partnered with 10+ countries and 2,600+ towns and cities in India, improving the lives of over 2 billion people. We've helped power national missions, deliver billions of vaccine certificates, and support governments to design and sustain digital infrastructure needed to deliver public services at scale.

More:

Role Summary

The Design Thinking Lead will champion a human-centred, outcomes-driven approach to transform public services. This role owns the end-to-end design journey, from framing opportunity spaces to embedding measurable change in live programmes, while cultivating a culture of experimentation, empathy and continuous learning across the organisation.

The first major assignment will be with the Manhole to Machinehole (M2M) initiative, an effort to eliminate unsafe manual scavenging by transitioning India's cities to fully mechanized desludging. In this role, you will use design to reimagine how sanitation services can be safer, more effective, and more inclusive.

Responsibilities:

  • Bringing a human-centered and systems design lens to eGov's products and programs. Re-imagine the what, why, how and "so-what" of engagements.
  • Designing systemic solutions, service delivery models, and digital interventions.
  • Designing and leading reimagination workshops, interactions and trainings with governments, NGOs, workers, and citizens.
  • Creating visual frameworks (e.g., ecosystem maps, citizen and worker journey boards) that make complex problems and solutions intuitive.
  • Craft immersive pitch experiences (videos, prototypes, simulations) that make the future tangible and accelerate executive buy-in.
  • Embedding design practices into eGov's approach to transforming public service delivery.
  • Codify reusable design assets (e.g., patterns, frameworks, research repositories) so they can be repurposed at speed for the future.

What we are looking for:

  • Human-centred expertise: Contextual inquiry, ethnography (in-person and remote), JTBD interviews.
  • Systems thinking: Comfortable mapping organisational, process and technology interdependencies to anticipate downstream effects.
  • Strategic storytelling & visualisation: Rapid sketching, journey maps, service blueprints, narrative prototypes.
  • Facilitation & collaboration: Ability to guide diverse groups toward alignment while surfacing dissenting voices constructively.
  • Business acumen: Fluency in capturing and gathering experience metrics (NPS, CSAT, adoption).
  • Hand-on: Ready to design and create materials themselves.
  • 7-15 years of experience in service, system, and human-centered design, who can turn complex challenges into simple, people-centered solutions. More than years of experience we are looking for the right skill-set.
  • A track record of designing for public systems or social impact is preferred.
  • This is a full time role. The location is Bangalore.

Interested candidates can apply through the following link:

Hiring #DesignJobs #SystemsChange #SocialImpact #HumanCenteredDesign #ServiceDesign #Bangalore #JoinOurTeam

  • Think Design Collaborative

    2 weeks ago

    Bengaluru, Karnataka, India THINK DESIGN COLLABORATIVE PVT. LTD. Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Think Design Collaborative is looking for a Data Design Specialist for leading successful execution and delivery of world-class Data Design projects. The ideal candidate should have hands-on experience in data modeling, dashboard development and business requirements gathering.Key job responsibilities : - Analyze and format data to tell stories/ create...

  • Design Thinking Lead

    1 week ago

    Bengaluru, Karnataka, India eGov Foundation Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    About eGoveGov is a multi-disciplinary team of technologists, policy thinkers, program specialists, and problem solvers united by a shared mission - to reimagine how essential public services are designed and delivered, making them equitable, accessible, and transparent for all.Over the past two decades, eGov has partnered with 10+ countries and 2,600+ towns...

  • Think Design Collaborative

    2 weeks ago

    Bengaluru, India THINK DESIGN COLLABORATIVE PVT. LTD. Full time

    Think Design Collaborative is looking for a Data Design Specialist for leading successful execution and delivery of world-class Data Design projects. The ideal candidate should have hands-on experience in data modeling, dashboard development and business requirements gathering.Key job responsibilities : - Analyze and format data to tell stories/ create...

  • Lead Product Designer – Product Thinking

    3 weeks ago

    Bengaluru, India The Versatile Club Full time

    Job Description Location: Hybrid - Bangalore - 6 months (extendable) About The Role We are looking for a Lead Product Designer who combines design craft with strategic product thinking. Youll ensure design contributes not only to usability but also to shaping product direction and vision. What Youll Do - Partner with product managers to co-create...

  • 15h Left Lead Product Designer – Product Thinking

    4 weeks ago

    Bengaluru, Karnataka, India The Versatile Club Full time

    Job DescriptionLocation: Hybrid- Bangalore- 6 months (extendable)About The RoleWe are looking for a Lead Product Designer who combines design craft with strategic product thinking. Youll ensure design contributes not only to usability but also to shaping product direction and vision.What Youll Do- Partner with product managers to co-create product roadmaps.-...

  • Associate Lead UX Designer

    7 days ago

    Bengaluru, India Lollypop Design Full time

    Job Introduction We are looking for freethinkers who visualize what others don’t and are comfortable outside the box. People who empathize with users and simplify solutions like a piece of cake!  You should be excited about research and analysis and also open-minded with an unquenchable thirst for new approaches and solutions to real-world problems...

  • Associate Lead UX Designer

    7 days ago

    Bengaluru, India Lollypop Design Full time

    Job Introduction We are looking for freethinkers who visualize what others don’t and are comfortable outside the box. People who empathize with users and simplify solutions like a piece of cake!  You should be excited about research and analysis and also open-minded with an unquenchable thirst for new approaches and solutions to real-world...

  • Associate Lead UX Designer

    3 weeks ago

    Bengaluru, India Lollypop Design Studio Full time

    Job Introduction We are looking for freethinkers who visualize what others don't and are comfortable outside the box. People who empathize with users and simplify solutions like a piece of cake You should be excited about research and analysis and also open-minded with an unquenchable thirst for new approaches and solutions to real-world problems faced by...

  • Associate Lead UX Designer

    1 week ago

    Bengaluru, Karnataka, India Lollypop Design Studio Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job IntroductionWe are looking for freethinkers who visualize what others don't and are comfortable outside the box. People who empathize with users and simplify solutions like a piece of cakeYou should be excited about research and analysis and also open-minded with an unquenchable thirst for new approaches and solutions to real-world problems faced by the...

  • Think Tank

    5 days ago

    Indiranagar, Bengaluru, Karnataka, India The Growth Square Full time

    **The Role**: Think Tank** **About Us** We are a fast-growing personal branding agency that helps founders, CXOs, and high-level professionals build a powerful presence on LinkedIn. We don't just post content, we craft narratives that lead industries, spark conversations, and build legacy brands. **Key Responsibilities** **Research Deep Dives**: Scan...