Telecaller

4 weeks ago

Gwalior, India Fenway Project Full time

Key Responsibilities:

  • Outbound Calls: Make outbound calls to prospective customers to generate leads, follow up on inquiries, and promote products or services.
  • Customer Inquiries: Handle incoming calls and respond to customer queries, providing information about products, services, and company policies.
  • Lead Generation: Identify potential sales opportunities through cold calling, follow-ups, and database management.
  • Sales Promotion: Explain product/service benefits, upsell additional products, and close sales when appropriate.
  • Appointment Scheduling: Schedule appointments or product demonstrations for sales teams or field agents.
  • Database Management: Maintain and update customer databases, ensuring all contact details, conversations, and interactions are logged accurately.
  • Customer Feedback: Collect and document customer feedback to help improve products/services and customer experience.
  • Performance Metrics: Meet daily/weekly/monthly targets for calls made, sales generated, and lead conversions.
  • Report Generation: Provide regular reports on call volume, sales performance, and customer feedback to supervisors or managers.
  • Problem Resolution: Address customer concerns, complaints, and issues professionally, ensuring timely resolution or escalation to the relevant department.
  • Compliance: Adhere to company policies, call scripts, and customer privacy regulations (such as GDPR or similar local laws).

Skills and Qualifications:

  • Educational Requirements: High School Diploma or equivalent; a degree in Business, Marketing, or related fields is a plus.
  • Experience: Prior experience in telecalling, customer service, or sales is desirable but not mandatory.
  • Communication Skills: Strong verbal communication skills with a clear, friendly, and professional tone.
  • Listening Skills: Ability to listen attentively to customer needs and respond appropriately.
  • Sales Skills: Ability to convince, upsell, and cross-sell products or services effectively.
  • Patience & Persistence: Ability to handle rejections gracefully and persistently pursue sales goals.
  • Computer Proficiency: Basic knowledge of Microsoft Office and CRM tools.
  • Multitasking: Ability to handle multiple tasks and calls while maintaining a high level of accuracy and professionalism.
  • Team Player: Willingness to work in a team environment and collaborate with colleagues to achieve common goals.

Job Type: Full-time

Pay: ₹8, ₹24,542.50 per month

Language:

  • Hindi (Preferred)
  • English (Preferred)

Work Location: In person

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