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Senior Manager Information Systems

1 month ago

Hyderabad, Telangana, India Amgen Full time
Join Amgen's Mission of Serving Patients
At Amgen, if you feel like you're part of something bigger, it's because you are. Our shared mission-to serve patients living with serious illnesses-drives all that we do.
Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases. With our focus on four therapeutic areas -Oncology, Inflammation, General Medicine, and Rare Disease- we reach millions of patients each year. As a member of the Amgen team, you'll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.
Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you'll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.
**Senior Manager Information Systems - Virtualization Operations**
**What you will do**
Let's do this. Let's change the world. In this vital role you will responsible for leading and overseeing the day-to-day operations of the organization's global virtualization (VMWare, Nutanix, Citrix, etc.) infrastructure. This position ensures high availability, performance, and security of Amgen's Virtual server hosting environment by managing a team of infrastructure engineers, developing operational strategies, and implementing continuous improvement initiatives while maintaining alignment with business objectives in a sophisticated and constantly evolving technology landscape.
The ideal candidate will have a consistent record of leadership in Virtualization Infrastructure Operations and has a passion for fostering innovation and excellence in the biotechnology industry. Additionally, collaboration with cross-functional and global teams is required to ensure seamless integration and operational excellence. The ideal candidate will have a strong background in VMWare and Citrix service delivery and operations, coupled with leadership and transformation experience. This role demands the ability to drive and deliver against key organizational critical initiatives, develop a collaborative environment, and deliver high-quality results in a matrixed organizational structure. Please note, this is an onsite role based in Hyderabad.
**Roles & Responsibilities:**
+ Lead and develop a strong team of infrastructure engineers through recruitment, performance management, and career development
+ Set and communicate team priorities that support the broader organization's goals. Align strategy, processes, and decision-making across teams.
+ Responsible for the 24x7x365 operations aspects of VMWare and Citrix Infrastructure service delivery at all Amgen locations.
+ Establish and maintain operational metrics, SLAs, and performance standards
+ Monitor and lead enterprise virtualization infrastructure
+ Lead incident response and problem management for critical issues
+ Ensure compliance with regulatory requirements
+ Generate regular reports on infrastructure performance, availability, and incident analysis
+ Drive continuous improvement initiatives in infrastructure operations
+ Optimize resource allocation and shift coverage for 24/7 operations
+ Partner with business collaborators to understand and support organizational needs
+ Maintain strategic relationships and strong communication with the US based Virtualization Architecture and Engineering teams and Infrastructure Service Owners.
+ Collaborate with geographically dispersed teams, including those in the US and other international locations.
+ Contribute to Operation Reviews of IT services covering Customer Satisfaction, SLA performance, and Operational metrics.
**What we expect of you**
We are all different, yet we all use our unique contributions to serve patients.
**Basic Qualifications:**
+ Master's degree and 8 to 10 years of experience in Infrastructure Operations, with at least 3 years in management experience OR
+ Bachelor's degree and 10 to 14 years of experience in Infrastructure Operations, with at least 4 years in management experience OR
+ Diploma and 14 to 18 years of experience in Infrastructure Operations, with at least 5 years in management experience
+ Demonstrated experience in managing infrastructure services and teams with a track record of successful innovation
+ Experience in people management and leading matrixed teams, and passion for mentorship, culture and fostering the development of talent.
+ Must be flexible and able to manage multiple activities and priorities with minimal direction in a rapidly changing and demanding environment.
+ Exceptional collaboration, communication and interpersonal skills to effectively manage collaborator relationships and build new partnerships.
**Preferred Qualifications:**
+ Experience in a leadership role within a pharmaceutical or technology organization
+ Strong analytic/critical-thinking and decision-making abilities.
+ DevOps, S/W development and scripting
+ Good knowledge of industry tools
+ Ability to work effectively in a fast-paced, dynamic environment.
**Professional Certifications:**
+ Management certifications (PMP, ITIL) (preferred)
+ Hypervisor (e.g., VMWare) related certifications - Preferred
**Soft Skills:**
+ Excellent leadership and team management skills.
+ Strong transformation and change management experience.
+ Exceptional collaboration and communication skills.
+ High degree of initiative and self-motivation.
+ Ability to manage multiple priorities successfully.
+ Team-oriented with a focus on achieving team goals.
+ Strong presentation and public speaking skills.
+ Excellent analytical and troubleshooting skills
+ Strong verbal and written communication skills
+ Ability to work effectively with global, virtual teams
**Shift Information:** This position is an onsite role and may require working during later hours to align with business hours. Candidates must be willing and able to work outside of standard hours as required to meet business needs.
**What you can expect of us**
As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we'll support your journey every step of the way.
In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.
**Apply now**
**for a career that defies imagination**
Objects in your future are closer than they appear. Join us.
**careers.amgen.com**
As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.
Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.