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Operations Manager
3 days ago
DUTIES AND REPONSIBILITIES
Operational Management:
- Oversee the day-to-day operations of the company, ensuring smooth and efficient workflows.
- Develop and implement operational policies and procedures to enhance productivity and service quality.
- Monitor key performance indicators (KPIs) and metrics to assess and improve operational performance.
- Manage and lead a team of IT professionals, including project managers, technical team and QA’s.
- Provide guidance, mentorship, and professional development opportunities to team members.
- Foster a positive and collaborative work environment.
- Oversee the day-to-day operations of the company, ensuring smooth and efficient workflows.
Project Management:
- Coordinate and oversee projects from inception to completion, ensuring they are delivered on time and within budget.
- Allocate resources effectively and manage project timelines, milestones, and deliverables.
- Ensure compliance with project specifications and client requirements.
- Maintain strong relationships with clients, addressing their needs and ensuring high levels of satisfaction.
- Act as a point of escalation for client concerns and resolve issues promptly.
- Gather and analyze client feedback to drive continuous improvement in service delivery.
- Coordinate and oversee projects from inception to completion, ensuring they are delivered on time and within budget.
Process Improvement and Budget Management:
- Identify areas for process improvement and implement solutions to enhance operational efficiency.
- Stay updated with industry trends and best practices to ensure the company remains competitive.
- Implement automation and other technologies to streamline operations.
- Develop and manage the operations budget, ensuring cost-effective use of resources.
- Monitor expenses and implement cost-saving measures where possible.
- Prepare financial reports and provide insights to senior management
- Identify areas for process improvement and implement solutions to enhance operational efficiency.
Compliance and Risk Management:
- Ensure compliance with industry regulations, standards, and best practices.
- Identify operational risks and develop mitigation strategies.
- Maintain data security and privacy protocols in line with regulatory requirements.
- Ensure compliance with industry regulations, standards, and best practices.
Requirements
- Bachelor's degree in Business Administration, Information Technology, or a related field. Master's degree is a plus.
- Proven experience as an Operations Manager or similar role in the IT industry.
- Strong understanding of IT services, technologies, and industry trends.
- Excellent leadership and team management skills.
- Exceptional organizational and project management abilities.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
Requirements
• Experience in designing office spaces or commercial interiors is an advantage. • Proficiency in design software such as AutoCAD, SketchUp, Revit, or similar tools. • Strong eye for detail, aesthetics, and space optimization. • Excellent communication skills to effectively convey design concepts and ideas. • Ability to work within project timelines and meet deadlines
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