Customer Relationship Management Executive

4 weeks ago


Ahmedabad, India Arvind SmartSpaces Full time
  • The job involves building and maintaining relationship with customers of various Projects and solving queries and complaints of customers quickly and efficiently.
  • The candidate will need to act as a single point contact for the customer / customer groups and will be responsible for overall relationship management with the customer right from on-boarding to the product handover.


The Candidate is expected to do the following on an ongoing basis:


  • Respond and resolve all queries and concerns of customers to their complete satisfaction
  • Ensure support for all the bank related documents for home loans processing to customers
  • Coordinate with customers for registration of ATS and Sale Deed
  • Follow up for Payment/Collections from customers
  • Inter-departmental coordination
  • Site visits for the respective project to assess progress from the customer’s perspective
  • Ensure customer's units are handed over to their satisfaction & as per SOP
  • Prepare reports like ageing, query analysis etc.


Skills & Attributes:

  • Good English communication (Oral & Written)
  • Good working knowledge of Ms-Excel and Ms-Word
  • Strong understanding of process & documentation
  • Understanding of bank related processes for disbursing loans to customers by banks
  • Basic understanding of real estate products and finishes will be an added advantage


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