Salesforce Business Analyst

4 weeks ago

delhi, India Patona Full time
Patona works with top enterprises and digital native businesses in Australia helping them build their remote teams in India and Sri Lanka. We pride ourselves with hiring great teams to work on exciting game changing technology. Patona currently has 200+ engineers, testers, product managers etc. working across 20+ partners. We focus on uplifting the way organisations build and manage their remote teams through great working relationships, trust, integrity, culture and hiring processes. Additional to this we are building our own technology product offerings. We strive to deliver the best outcomes for our customers, our partners and our people.
Position Overview: We are in search of a Salesforce Business Analyst to join our team. This role will support our Delivery Lead and Senior Product Manager in advancing the development and expansion of our lending platform. As a pivotal member of our team, you will conduct thorough research and analysis, identify market needs, and contribute to the entire product development lifecycle. If you're driven, analytical, and eager to make an impact in a dynamic startup environment, this opportunity is for you.
Key Responsibilities:
Conduct in-depth market research to pinpoint needs and opportunities within the lending industry.
Analyze customer feedback and product data to enhance and optimize platform performance.
Collaborate with cross-functional teams to define product requirements and user stories aligned with business objectives.
Oversee the day-to-day administration of the Salesforce platform.
Support the end-to-end product development process, ensuring timely delivery of high-quality features.
Perform A/B testing and user research to validate hypotheses and refine product strategies.
Define and monitor key product metrics, providing actionable insights to drive decision-making.
Assist in crafting and maintaining comprehensive product documentation.
Stay abreast of industry trends, competitors, and emerging technologies in the fintech sector.
Requirements:
3+ years of experience in business analysis, ideally within the fintech lending domain.
Proficient in analytical thinking and problem-solving, with a strong emphasis on data-driven decision-making.
Excellent communication and collaboration skills, adept at working within cross-functional teams.
Familiarity with agile methodologies and tools.
Knowledge of user experience design principles and user research techniques.
Expertise in Salesforce administration is essential for this role.
Benefits:
Flexibility in work hours, with a focus on managing energy rather than time.
Access to online learning platforms and a budget for professional development.
A collaborative, no-silos environment, encouraging learning and growth across teams.
A dynamic social culture with team lunches, social events, and opportunities for creative input.
Private Health insurance
The Business Analyst will report directly to the Senior Product Manager. If you're passionate about fintech, thrive in a fast-paced environment, and are committed to continuous learning and development, we want to hear from you Join us in shaping the future of lending technology.

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