Onsite Service Engineer Igatpuri

2 weeks ago

Igatpuri, India Desoutter Tools Full time

Key Responsibilities

  • Provide service support for the installed base in Igatpuri.
  • Handle installation, maintenance, and calibration of industrial nutrunner
  • Manage Annual Maintenance Contracts (AMCs) with key customer.
  • Ensure timely updates of customer and service data on digital platform
  • Drive service contract renewals and identify opportunities for spare parts sale.
  • Maintain a strong focus on delivering high customer satisfaction
  • Act as a single point of contact for customer support need.
  • Support business growth by building strong customer relationships through proactive service

To Succeed You Will Need

  • To look into the day-to-day functions of the service related jobs and resolve day to-day issues in the specified Territory / Customer Allocated in the region
  • To Ensure Response Time.
  • Handle the key account directly and ensure customer satisfaction
  • To provide service to customers, discuss with them, make route cause analysis and give presentations to customer to improve life cycle of the Product.
  • Customer Training / Education to ensure better up time of the product.
  • Ensure timely and effectively execution of Service Plan.
  • Close Co-ordination with Project team for timely execution of Installation of machine allocated to Service.

In Return We Offer You

  • An opportunity to work with a leading industrial tools and service brand
  • Exposure to advanced tightening systems and cutting-edge service practices
  • A supportive and collaborative work environment that encourages learning and growth
  • Hands-on experience with key customers and high-impact projects
  • Access to continuous technical training and professional development programs
  • A chance to be part of a customer-centric team driving operational excellence
  • Recognition for your contributions through internal reward programs and career advancement opportunities

Founded in 1914 and headquartered in France, Desoutter Industrial Tools is a global leader in electric and pneumatic assembly tools serving a wide range of assembly and manufacturing operations, including Aerospace, Automotive, Light and Heavy Vehicles, Off-Road, General Industry. With over 1,200 employees worldwide, we have opportunities across many functions, designed to develop your skills in a wide range of roles and enhance your career.

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