Quality Lead

2 weeks ago


india Tech Mahindra Full time

Relevant Quality management Experience:

8+ Years’ experience in Process Management, Process Improvement, Implementation of Quality Standards.

BFSI domain knowledge will be added advantage.


Skills/ Technologies required:

8+ years of relevant experience with exposure to handing process areas towards certifications like ISO (9K and 20K), CMMi-DEV / CMMi-SVC methodologies.

Possessing good analytical skills and having exposure of continuous improvement (Six Sigma / Lean / Kaizen / TQM).

Exposure to Agile, DevOps and SAP will be added advantage.


Skillset Summary:

Experience in various areas of SDLC, with in depth of knowledge about various methodologies like Waterfall, V-model, Agile etc.

Reviewing entire development life cycle activities and work products to ensure compliance with QMS processes like - project planning & tracking, monitoring project performance goals, SLA & KPI monitoring, SIPs, training, configuration management, risk management etc.

Experience of Project Planning, Tracking & Monitoring; understanding of Software Metrics & Data Analysis.

Excellent interpersonal and communication skills, required to deal with customer, program Mangers and various other stakeholders in program .

Skilled in process audits, metrics, RCA & process improvement.

Facilitate project kick off meeting. Conduct Delivery Assurance / Quality Gate checks / Phase-End reviews during project life cycle. facilitate Project management reviews.

Weekly monitoring of project health, collection - review - reporting of identified metrics.

Exposure to Continuous Improvement (Six Sigma / Lean / Kaizen / total quality management).

Exposure to quality certifications - like ISO (9K, 20K, 27K), CMMi ? DEV / SVC , Agile, DevOps methodologies.


Role & Responsibilities:

Reviewing entire / E2E development life cycle activities and work products to ensure Process Compliance, Delivery Excellence, Continuous Improvement, Customer Satisfaction, Audits, project monitoring, SLA & KPI monitoring, SIPs, training, configuration management, risk management etc.

Monitoring and reporting of project health and metrics.


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