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Senior Salesforce Administrator

2 months ago

Bengaluru, India Deliveroo Full time

The Role:

Deliveroo’s Salesforce team is running numerous change projects globally to support the rapid growth of the company. We’re seeking an experienced Senior Business App Administrator to work with our global and local stakeholders to develop and deploy business-critical solutions.

As a Business App Administrator, you will work with the business, product managers and a team of Salesforce experts to deliver system changes that align with our business goals of maximising value for our Partners. We are looking for someone who has previous experience rolling out Salesforce to large organisations, someone who loves to dig into the details, and someone who enjoys implementing system changes.


Responsibilities:

  • Collaborate with Product managers, business stakeholders and Engineering teams to deliver on key projects and requirements
  • Collect requirements for new features and functionality, recommend best practices, and minimise system tech debt by building scalable solutions
  • Understand the end to end user experience, and translate problems into technical solutions that will help make our users more efficient
  • Provide ongoing support for regular system maintenance, reviewing Salesforce Quarterly releases and coordinating impact resolution
  • Help evaluate, implement, and integrate technology tools
  • Implement monitor mechanisms to analyse adoption and usage of new capabilities delivered by themselves or by other team members
  • Conduct Salesforce data quality reviews, and implement rules and automation to improve data quality
  • Understand the data relationships between salesforce and other systems to improve / maintain quality cross functionally

Requirements:

  • 10+ years of experience working as a Business App Administrator
  • Excellent experience and understanding of Sales and or Service Cloud
  • ADM 201 Certification
  • Experience implementing Salesforce configuration changes, including: Process builders, workflow rules, assignment rules, page layouts, record types, custom settings, multi-language support, dashboards and reports, sharing rules, profiles and roles
  • Have knowledge or experience with deployment processes between salesforce environments (CI/CD processes)
  • Experience with both Classic and Lightning interfaces
  • Previous experience on any of the following: Docusign, Gong, Power Diallers, CTI, Amazon Connect, Snowflake is a plus.