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Nederlandstalige Contact Center Agent Eneco GriekenlandNederlandstalige Contact Center Agent Eneco Griekenland
1 month ago
***REMOTE WERKEN IN GRIEKENLAND***
Eneco is een sterke, geïntegreerde, onafhankelijke en groeiende energieonderneming, actief in Nederland, België, Duitsland en het Verenigd Koninkrijk. Het hoofdkantoor van Eneco bevindt zich in Rotterdam.
Ze zijn al meer dan 100 jaar actief in de energiesector. De wortels van Eneco gaan terug tot de 19e eeuw. In die tijd werd voor het eerst op grote schaal gas en elektriciteit geproduceerd en werden lokale energiebedrijven opgericht. Deze lokale energiebedrijven groeiden en fuseerden in de 20e eeuw. Na een geschiedenis van samenwerking en fusies tussen de gemeentelijke nutsbedrijven van Rotterdam, Den Haag en Dordrecht, werd het huidige Eneco opgericht in 1995.
Jij, als Contact Center Agent, behandelt het volledige gedeelte van de klantenservice, van A tot Z, voor zowel huidige als potentiële klanten van Eneco.
Omgaan met inkomende telefoontjes, chatberichten en e-mails met betrekking tot:
- Facturen en herinneringen
- Betalingen (betalingsplannen, kosten voor achterstallige betalingen, ...)
- Tariefwijzigingen
- Afhandeling van klachten (te veel in rekening gebracht, te veel betaald)
- Klantbehoud
- Het algemene contract (wanneer het contract begint, eindigt, ...)
- Verhuisverzoeken
Vereisten
- Bereidheid om 40 uur in shifts te werken;
- Jij minimaal een jaar in Griekenland wilt wonen en werken;
- 3 weken training volgen (betaald).
- Middelbareschooldiploma
- Bij voorkeur een bachelordiploma
- Ja - van vorige werkgevers.
- Eerdere bewezen ervaring in klantenservice in een contactcenter gedurende minstens 6 maanden is een voordeel
- Nederlands - moedertaalniveau (mondeling en schriftelijk)
- Engels - communicatieniveau voor interne communicatie
- Ervaring met een CRM-systeem is een voordeel
- PC-vaardigheden (ervaring met werken met computersystemen)* Je zult werken met 4 tot 5 systemen
- Goede schrijfvaardigheden (goede structuur, uitgebreide woordenschat)
- Empathie - Begrijpt de omstandigheden, standpunten, gedachten en gevoelens van een ander persoon.
- Zelfvertrouwen - Vertrouwen in eigen krachten en capaciteiten.
- Kwaliteit van werk (Nauwkeurigheid) - Het leveren van diensten die voldoen aan of de normen van het bedrijf en de consumenten overtreffen, door aandacht te hebben voor nauwkeurigheid en volledigheid van werkactiviteiten. Kansen op verbetering van de kwaliteit opmerken en actie ondernemen om dit te doen.
Requirements
Vloeiend Nederlands sprekend en goed Engels (B2); Minimaal MBO Diploma; Bereidheid om 40 uur in shifts te werken; Dat je een VOG aanvraagt en deelt met de werkgever; Jij minimaal een jaar in Portugal wilt wonen en werken; 10 dagen training volgen (betaald).
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india dirk-recruitment Full timeJob Description ***REMOTE WERKEN IN GRIEKENLAND*** Eneco is een sterke, geïntegreerde, onafhankelijke en groeiende energieonderneming, actief in Nederland, België, Duitsland en het Verenigd Koninkrijk. Het hoofdkantoor van Eneco bevindt zich in Rotterdam.Ze zijn al meer dan 100 jaar actief in de energiesector. De wortels van Eneco gaan terug tot de 19e...
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