Senior Telephony Engineer

2 weeks ago

Anywhere in IndiaMultiple Locations Ensemble Heath Partner Full time

Job Description : Senior Telephony Engineer - Five9 Contact Center

Position Overview : We are seeking a skilled and experienced Telephony Engineer to join our dynamic team. The ideal candidate will possess in-depth expertise in managing Five9 Contact Center solutions, Five9 Analytics and API integration. As a Telephony Engineer, you will play a crucial role in designing, implementing, maintaining, and optimizing our telephony infrastructure to ensure seamless communication and exceptional customer :

- Design, deploy, configure, and maintain Five9 Contact Center solutions to meet business requirements.

- Collaborate with cross-functional teams to gather telephony-related requirements and provide technical expertise during solution design and implementation phases.

- Perform system upgrades, patches, and updates for all telephony platforms to ensure optimal performance, security, and compliance.

- Monitor the telephony environment's health, troubleshoot issues, and provide timely resolution to minimize downtime and disruptions.

- Proactively identify areas for improvement and propose enhancements to enhance system performance, scalability, and reliability.

- Work closely with network and security teams to ensure telephony systems are integrated securely into the overall network infrastructure.

- Conduct regular system audits and performance assessments, producing reports and recommendations for continuous improvements.

- Provide technical support and guidance to end-users and other IT teams, addressing telephony-related queries and issues promptly.

- Participate in on-call rotations to provide after-hours support for critical incidents or emergencies.

- Stay up-to-date with industry trends and best practices in telephony, contact center technologies, and communication protocols.

Qualifications :

- Bachelor's degree in Computer Science, Information Technology, Telecommunications, or related field (or equivalent experience).

- Proven experience in designing, implementing, and managing Five9 VCC environments, including Admin Console, Five9 Analytics, Five9 Reporting and Dashboards, and related components.

- Familiarity with Five9 Contact Center solution setup, configuration, and administration.

- Strong understanding of VoIP protocols, SIP, RTP, and related telephony technologies.

- Proficiency in network protocols, routing, and switching relevant to telephony systems.

- Solid troubleshooting skills to diagnose and resolve complex telephony issues.

- Experience in scripting and automation for telephony provisioning and management is a plus.

- Five9 VCC and/or Five9 Studio certified engineer

- Expertise in configuring contact flows, routing strategy, custom scripting, API integrations, desktop and 3rd party app integrations.

- Comfortable in presenting solution designs and demoing protypes of solutions developed

- Experience with TCP/IP networking, SIP, RTP, and other telephony protocols

- API software development skills with experience using RESTful/SOAP web services

- Proficiency in one or more of the following programming languages: JavaScript, Java, Python, PHP

- Excellent communication skills to interact effectively with technical and non-technical stakeholders.

- Ability to work collaboratively in a team environment and adapt to changing priorities.

(ref:hirist.tech)

  • Ensemble Health Partners

    2 months ago

    Anywhere in India/Multiple Locations Fifthnote (A unit of INVERTEDI IT CONSULTANCY) Full time

    Job Description : Senior Telephony Engineer - Five9 Contact CenterPosition Overview : We are seeking a skilled and experienced Telephony Engineer to join our dynamic team. The ideal candidate will possess in-depth expertise in managing Five9 Contact Center solutions, Five9 Analytics and API integration. As a Telephony Engineer, you will play a crucial role...

  • Ensemble Health Partners

    2 weeks ago

    Anywhere in India/Multiple Locations Fifthnote (A unit of INVERTEDI IT CONSULTANCY) Full time

    Job Description : Senior Telephony Engineer - Five9 Contact CenterPosition Overview : We are seeking a skilled and experienced Telephony Engineer to join our dynamic team. The ideal candidate will possess in-depth expertise in managing Five9 Contact Center solutions, Five9 Analytics and API integration. As a Telephony Engineer, you will play a crucial role...

  • Senior Software Developer

    3 weeks ago

    india Quantiphi Full time

    Role : Full-Time / Consultant Experience Required : 4 to 10 years Job Location : Mumbai / Bangalore (preferred) / Any Overview: We are looking for an experienced telecommunications professional who can provide strategic guidance, technical thought leadership and direction for telephony-based Conversational AI projects in ways that can drive business...

  • Software Engineer

    3 weeks ago

    Anywhere in India/Multiple Locations Matellio Full time

    Overview : We are searching for motivated engineers who are ready to help us push the boundaries of mobile telephony and contribute to a wide range of exciting projects involving 4G, 5G, and WiFi technologies.Key Responsibilities : - Develop and maintain software solutions for mobile telephony systems. - Collaborate with cross-functional teams to deliver...

  • Software Engineer

    2 weeks ago

    Anywhere in India/Multiple Locations, IN Matellio Full time

    Overview :We are searching for motivated engineers who are ready to help us push the boundaries of mobile telephony and contribute to a wide range of exciting projects involving 4G, 5G, and WiFi technologies.Key Responsibilities :- Develop and maintain software solutions for mobile telephony systems.- Collaborate with cross-functional teams to deliver...

  • Software Engineer

    2 weeks ago

    Anywhere in India/Multiple Locations, IN Matellio Full time

    Overview :We are searching for motivated engineers who are ready to help us push the boundaries of mobile telephony and contribute to a wide range of exciting projects involving 4G, 5G, and WiFi technologies.Key Responsibilities :- Develop and maintain software solutions for mobile telephony systems.- Collaborate with cross-functional teams to deliver...

  • Software Engineer

    2 weeks ago

    Anywhere in India/Multiple Locations Matellio Full time

    Overview : We are searching for motivated engineers who are ready to help us push the boundaries of mobile telephony and contribute to a wide range of exciting projects involving 4G, 5G, and WiFi technologies.Key Responsibilities : - Develop and maintain software solutions for mobile telephony systems. - Collaborate with cross-functional teams to deliver...

  • Senior Telecommunication Consultant

    2 weeks ago

    Anywhere in India/Multiple Locations, IN DXC Luxoft Full time

    Job Description Skills : Agile MethodologyMandatory Skills Description :- Hands on Cisco Call Manager, Unity and UCCX experience.- Sound technical knowledge in deployments of these platforms (new sites, remodels/refreshes, move and decommissions)- Moves, Adds, Changes, Deletions in single and bulk format- Extreme knowledge of the BAT tool (bulk...

  • Senior Telecommunication Consultant

    4 weeks ago

    Anywhere in India/Multiple Locations, IN DXC Luxoft Full time

    Job Description Skills : Agile MethodologyMandatory Skills Description :- Hands on Cisco Call Manager, Unity and UCCX experience.- Sound technical knowledge in deployments of these platforms (new sites, remodels/refreshes, move and decommissions)- Moves, Adds, Changes, Deletions in single and bulk format- Extreme knowledge of the BAT tool (bulk...

  • Senior Telecommunication Consultant

    3 weeks ago

    Anywhere in India/Multiple Locations DXC Luxoft Full time

    Job Description Skills : Agile Methodology Mandatory Skills Description : - Hands on Cisco Call Manager, Unity and UCCX experience.- Sound technical knowledge in deployments of these platforms (new sites, remodels/refreshes, move and decommissions)- Moves, Adds, Changes, Deletions in single and bulk format- Extreme knowledge of the BAT tool (bulk...

  • Senior Storage Engineer

    2 months ago

    Anywhere in India,Multiple Locations BlueByte Technologies Full time

    Position Title: Senior Storage EngineerWhat will you do: The Senior Storage engineer is a hands on engineering role that will be responsible for the operational management of the Kenvue storage environment. This role will have knowledge of unstructured data storage (NAS/Cloud) and/or structured data storage (SAN). The lead role will drive the engineering of...

  • Senior Data Engineer

    4 days ago

    Anywhere in India/Multiple Locations MindBrain Full time

    Company Description. MindBrain seamlessly integrates innovation, education, and strategic workforce solutions. As a dynamic software company, we shape the future of technology. With a focus on comprehensive IT and non-IT training, we nurture talent, empowering individuals to lead in a rapidly evolving landscape. Through strategic resource augmentation, we...

  • Senior DevOps Engineer

    2 weeks ago

    Anywhere in India/Multiple Locations Arkoz Full time

    Job Title : Mid to Senior DevOps EngineerLocation : India, RemoteJob Type : Full-timeExperience Level : Mid to Senior (5-7 years)About the Role : We are seeking an experienced DevOps Engineer to join our dynamic team. This role requires a deep understanding of cloud infrastructure, particularly Azure, but experience with other cloud platforms is also...

  • Senior Backend Engineer

    2 months ago

    Anywhere in India,Multiple Locations talentxo Full time

    Role & Responsibilities : Design, implement, and maintain scalable and robust backend services, APIs, and databases. Collaborate closely with cross-functional teams (frontend engineers, product managers, and designers) to understand. Product requirements and translate them into technical specifications. Provide technical leadership and mentorship to the...

  • Senior Cloud/DevOps Engineer

    2 months ago

    Anywhere in India/Multiple Locations/Mumbai/Pune/Chennai/Hyderabad, IN ATech Full time

    Job Profile : Senior Cloud and DevOps EngineerWFO and WFH Hiring Office : Mumbai, Pune, Bangalore and ChennaiJob description :- To provide design, engineering, development, planning and administration of Azure Kubernetes( AKS) clusters for a set of critical business applications.- Work closely with application, engineering, security and operations teams to...

  • Senior Cloud/DevOps Engineer

    2 months ago

    Anywhere in India,Multiple Locations,Mumbai,Pune,Chennai,Hyderabad ATech Full time

    Job Profile : Senior Cloud and DevOps EngineerWFO and WFH Hiring Office : Mumbai, Pune, Bangalore and ChennaiJob description :- To provide design, engineering, development, planning and administration of Azure Kubernetes( AKS) clusters for a set of critical business applications.- Work closely with application, engineering, security and operations teams to...

  • HighLevel - Software Development Engineer II - Test - Mobile/Automation Testing

    2 months ago

    Anywhere in India,Multiple Locations HighLevel India Private Limited Full time

    About HighLevel : Established in 2018, HighLevel Inc. stands as a leading B2B SaaS Platform dedicated to serving Marketing Agencies. Our mission is to deliver an all-encompassing solution for marketing agencies, equipped with cutting-edge tools and unparalleled client support. Serving a diverse clientele spanning digital marketing agencies, Ads agencies,...

  • HighLevel - Software Development Engineer II - Test - Mobile/Automation Testing

    2 weeks ago

    Anywhere in India/Multiple Locations, IN HighLevel India Private Limited Full time

    About HighLevel :Established in 2018, HighLevel Inc. stands as a leading B2B SaaS Platform dedicated to serving Marketing Agencies. Our mission is to deliver an all-encompassing solution for marketing agencies, equipped with cutting-edge tools and unparalleled client support. Serving a diverse clientele spanning digital marketing agencies, Ads agencies, SEO...

  • HighLevel - Software Development Engineer II - Test - Mobile/Automation Testing

    2 months ago

    Anywhere in India/Multiple Locations, IN HighLevel India Private Limited Full time

    About HighLevel :Established in 2018, HighLevel Inc. stands as a leading B2B SaaS Platform dedicated to serving Marketing Agencies. Our mission is to deliver an all-encompassing solution for marketing agencies, equipped with cutting-edge tools and unparalleled client support. Serving a diverse clientele spanning digital marketing agencies, Ads agencies, SEO...

  • HighLevel - Software Development Engineer II - Test - Mobile/Automation Testing

    2 weeks ago

    Anywhere in India/Multiple Locations HighLevel India Private Limited Full time

    About HighLevel : Established in 2018, HighLevel Inc. stands as a leading B2B SaaS Platform dedicated to serving Marketing Agencies. Our mission is to deliver an all-encompassing solution for marketing agencies, equipped with cutting-edge tools and unparalleled client support. Serving a diverse clientele spanning digital marketing agencies, Ads agencies,...