Customer Logistics Analyst
1 day ago
Description Your Job You’re the kind of person who finds satisfaction in getting things right — every order, every detail, every time. Managing customer orders isn’t just about processing transactions for you; it’s about creating a seamless experience that makes customers trust the brand even more. At Kimberly-Clark, you’ll be at the heart of the process — ensuring that every customer order moves smoothly through the system, that issues are solved with empathy and efficiency, and that our products reach the people who rely on them every day. You’ll work with tools like SAP and OCR technology to make order management smarter, faster, and more accurate — all while collaborating with passionate teammates who’ve got each other’s backs. If you take pride in precision, problem-solving, and customer happiness — this is where you’ll thrive. About Us Huggies®. Kleenex®. Cottonelle®. Scott®. Kotex®. Poise®. Depend®. Kimberly-Clark Professional®. You already know our legendary brands—and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you. At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth and impact. We’re founded on more than 150 years of market leadership, and we’re always looking for new and better ways to perform – so there’s your open door of opportunity. It’s all here for you at Kimberly-Clark. Led by Purpose. Driven by You. About You You’re organized, dependable, and thrive in a fast-paced environment where priorities shift but excellence stays constant. You love problem-solving and don’t shy away from learning new systems or tools to make processes better. You’ll succeed in this role if you: Are comfortable working in 5:00 P.M to 2:00 A.M shifts. Have a bachelor’s degree or 3+ years of relevant experience in customer service, order management, or supply chain support. Are fluent in French (minimum B2 level) and comfortable communicating with international customers. Have strong proficiency in MS Office (Outlook, Word) and are eager to build deeper expertise in SAP, Service Cloud, and OCR tools. Can juggle multiple tasks — from responding to inquiries to processing orders — without losing focus or accuracy. Value teamwork and open communication and believe in delivering quality through collaboration. Your daily impact will include: Managing customer purchase orders through the entire order fulfillment cycle using SAP. Processing manual and OCR-based orders accurately and on time. Coordinating with internal teams (sales, distribution, pricing, transportation) to resolve issues and ensure customer satisfaction. Handling returns, cancellations, and quality complaints with empathy and professionalism. Supporting continuous improvement by identifying process efficiencies and embracing LEAN culture principles. Maintaining strong relationships with both internal and external customers while consistently achieving KPIs like order entry cycle time and phone quality metrics. To Be Considered Click the Apply button and complete the online application process. A member of our fabulous recruiting team will review your application and then get in touch with if you seem like a good fit for this role to begin the official interview process. To prepare for the interview process, you can check out the. Primary Location Pune Kharadi HubAdditional Locations Worker Type EmployeeWorker Sub-Type RegularTime Type Full time
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