Call Quality Analyst

Monitor and improve call quality 2. Ensure great customer service 3. Audit calls, boost performance 4. Drive excellence in call audits 5. Quality checks for voice supportJob Type: Full-timePay: ₹30, ₹41,570.02 per monthAbility to commute/relocate:Jaipur city, Rajasthan: Reliably commute or planning to relocate before starting work (Preferred)Application...

As a Quality Analyst / Quality Controller - Call Audit, you will be responsible for monitoring and evaluating the quality of customer interactions to ensure adherence to set standards, improve service delivery, and support overall customer satisfaction goals. Key Responsibilities • Call Auditing: Listen to live and recorded calls to assess the quality of...

As a Quality Analyst / Quality Controller - Call Audit, you will be responsible for monitoring and evaluating the quality of customer interactions to ensure adherence to set standards, improve service delivery, and support overall customer satisfaction goals. Key Responsibilities • Call Auditing: Listen to live and recorded calls to assess the quality of...

Call Quality analyst- Develop healthCall MonitoringInternational BPORotational Shifts5 days working

**Job Summary**: We are looking for a **Call Quality Analyst** to evaluate sales calls, ensuring adherence to company standards and customer service guidelines. The role focuses on improving call quality, sales techniques, and customer satisfaction by providing feedback and performance insights to sales teams. **Key Responsibilities**: - Monitor and assess...

Roles and ResponsibilitiesConduct quality analysis of AR calls to identify areas for improvement.Review denial management processes to reduce denial rates and increase revenue cycle efficiency.Collaborate with team members to implement process improvements and optimize workflows.Monitor call center performance metrics, such as first-call resolution rate,...

About RoboMQ RoboMQ is a leading API and data integration company that helps enterprises automate critical business processes to improve operational efficiency and customer experience. Our SaaS product, , is a lightweight IGA solution that automates employee lifecycle management across systems like Active Directory, Azure AD, and Google Directory. Position...

Job Title:Quality Analyst (Manual & Automation) Location:Jaipur, India Experience Required:5–6 Years Employment Type:Full-time Industry:FinTech About Us We are a fast-growing FinTech company headquartered in Jaipur, building innovative financial solutions that empower businesses and individuals. We are looking for a highly motivated and self-drivenQuality...

Role & responsibilities The QA will monitor inbound and outbound call and emails responses to assess associates' demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures.• Conduct mock calls to associate and check their work on-call and ask some productrelated questions and analyse them.• Uses quality...

We are looking for a detail-oriented and analytical Quality Analyst to join our team. In this role, you will be responsible for executing testing strategies, identifying defects, and ensuring our products meet the highest quality standards.Youll work closely with cross-functional teams to enhance user experience, drive continuous improvement, and contribute...