
Quality Analyst
4 weeks ago
As a Quality Analyst / Quality Controller - Call Audit, you will be responsible for monitoring and evaluating the quality of customer interactions to ensure adherence to set standards, improve service delivery, and support overall customer satisfaction goals. Key Responsibilities
• Call Auditing: Listen to live and recorded calls to assess the quality of customer service and ensure compliance with internal standards.
• Quality Evaluation: Analyze calls using defined parameters such as communication skills, product knowledge, script adherence, issue resolution, and policy compliance.
• Feedback & Coaching: Share constructive feedback with customer service agents to improve individual and team performance.
• Reporting: Maintain detailed records of audit findings, trends, and improvement areas. Generate timely reports for leadership review.
• Process Improvements: Collaborate with internal teams to propose and implement process enhancements for better customer interactions. Qualifications & Experience Education: Graduate (any discipline). Experience:
• Minimum 4-5 years of work experience in a contact center environment OR minimum 2 years of relevant experience as a Quality Analyst.
Job Types: Full-time, Permanent
Pay: ₹25, ₹30,000.00 per month
Work Location: In person
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Quality Analyst
2 weeks ago
Jaipur, Rajasthan, India Technology Mindz Full time ₹ 6,00,000 - ₹ 12,00,000 per yearPosition: Quality AnalystLocation – JaipurWork Mode: Work From OfficeABOUT US: -Company Name – Technology Mindz (A Unit of Prachit Technology Services Pvt Ltd)Company Website- Location- JaipurJob Description-We are looking for a Quality Analyst to join our team and help with testing products to meet our organization's quality standards. Quality Analyst...
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Quality Analyst
3 days ago
Jaipur, Rajasthan, India Appentus Technology Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAre you ready to dive into the exciting world of technology at Appentus Technology? We're on the lookout for a detail-oriented Quality Analyst to join our dynamic team. With a thriving company size of employees, we pride ourselves on being at the forefront of the Technology, Information, and Internet industry. This role offers you the chance to be part of a...
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Quality Analyst
2 weeks ago
Jaipur, India Appentus Technology Full timeAre you ready to dive into the exciting world of technology at Appentus Technology? We're on the lookout for a detail-oriented Quality Analyst to join our dynamic team. With a thriving company size of 51-200 employees, we pride ourselves on being at the forefront of the Technology, Information, and Internet industry. This role offers you the chance to be...
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Quality Analyst
22 hours ago
Jaipur, Rajasthan, India CodeCraft Full time ₹ 2,00,000 - ₹ 6,00,000 per yearRole DescriptionThis is a full-time on-site role for a Quality Analyst based in Jaipur. The Quality Analyst will be responsible for performing daily quality assurance and control tasks, including the inspection and testing of products or services, ensuring compliance with established standards, documenting defects, and providing feedback to the development...
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Quality Analyst
1 week ago
Jaipur, Rajasthan, India Eventrics Multi Tasking Solutions Pvt Ltd Full time ₹ 2,40,000 - ₹ 3,60,000 per yearAs a Quality Analyst / Quality Controller - Call Audit, you will be responsible for monitoring and evaluating the quality of customer interactions to ensure adherence to set standards, improve service delivery, and support overall customer satisfaction goals. Key Responsibilities • Call Auditing: Listen to live and recorded calls to assess the quality of...
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Quality Analyst
1 week ago
Jaipur, Rajasthan, India Emizen Tech Private Limited Full time ₹ 2,50,000 - ₹ 5,00,000 per yearEmizenTech is HiringPosition: Quality AnalystExperience: 6 Months – 3 YearsLocation: Jaipur (Onsite)Positions- 2About Us:EmizenTech Pvt. Ltd. is a leading IT solutions provider known for delivering innovative and high-quality digital solutions across various domains. We're looking for a passionate Quality Analyst to join our growing team and ensure our...
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Quality Analyst
3 weeks ago
Jaipur, Rajasthan, India Appentus Technology Full timeAre you ready to dive into the exciting world of technology at Appentus Technology We re on the lookout for a detail-oriented Quality Analyst to join our dynamic team With a thriving company size of 51-200 employees we pride ourselves on being at the forefront of the Technology Information and Internet industry This role offers you the chance to be...
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Quality Analyst
4 weeks ago
Jaipur, India Alterys Technologies Pvt. Ltd. Full timeJob Title:Quality Analyst (Manual & Automation) Location:Jaipur, India Experience Required:5–6 Years Employment Type:Full-time Industry:FinTech About Us We are a fast-growing FinTech company headquartered in Jaipur, building innovative financial solutions that empower businesses and individuals. We are looking for a highly motivated and self-drivenQuality...
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Quality Control Analyst
4 weeks ago
Jaipur, India Shilpi Impex Full timeCompany Description Founded in 1998, Shilpi Impex has established itself as a premier manufacturer and wholesaler of exquisite designer jewelry, specializing in 925 sterling silver. This is a full-time, on-site role for a Quality Control Analyst located in Jaipur. The role involves working closely with the manufacturing team to ensure that products meet the...
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Quality Analyst
2 weeks ago
Jaipur, India Dreamcast Full timeJob Description Overview As a Quality Analyst, you will play a key role in ensuring the quality of products and services by implementing and executing testing processes. You will be responsible for identifying defects and suggesting improvements in various systems and applications to contribute to the overall product quality and customer satisfaction. Your...