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Virtual Assistants

4 months ago

Chennai, India Encora Inc. Full time
Virtual Assistants / Chatbots Senior Consultant
Important Information
Location: Chennai
Experience: 7+ years
Job Mode: Full-time
Work Mode: Hybrid
Job Summary
Develop and implement new chatbots for our business units along clear functional requirements and great conversational experiences at different levels of complexity (minor to high)
Extend, adjust and maintain existing solutions by continuously improving conversational flows and intents
Analyzing and understanding business requirements and objectives
Identifying, evaluating and recommending possible solutions & the best conversational approach
Experienced with Agile/Scrum/DevSecOps project delivery methods and well-versed with delivering on Sprint basis
Focusing continuous improvement of operation support
Support incident production tickets of deployed/live chatbots
Communicate with colleagues across the world, lead presentations, workshops and trainings
Responsibilities and Duties
Scope, estimate and deliver complete project bids for the delivery of VA solutions to our business units
Understand and document business requirements in pre-sales mode by working directly with our business colleagues
Identifies where IT services & applications can add measurable business benefits (e.g. time to market, quality, total cost of ownership), and propose ways to deliver optimization
Consult on customer projects and work packages that meet business requirements
Understand and analyse business
Formulates strategies and tactics for successful projects Agile delivery
Provide strategic advice on using right approach or identify alternative solutions, assess feasibility, and recommends new approaches for business automation projects
Maintain effective relationship with business teams and understand their priorities and new requirements for existing business automations
Create and maintain communication bridge between business teams, SMEs and teams of technical experts located globally
Manage business feedback and drives continuous improvement initiatives
Mentor and coach business users with automation best practices and programs scaling
Qualifications and Skills
Ability to understand customers requirements/problem statements and apply the solutions
Passion to solve business problems with natural language processing (NLP)
Some experience with coding (Javascript / Python..)
Passion for cloud-based technologies and Artificial Intelligence
Passion about great customer/conversational experience
Excellent written and spoken English (copywriting experience is a plus)
Ideally 2+ years of experience in developing enterprise-level chatbots of medium to high level complexity (experience with intelligent chatbots beyond simple FAQ is a plus)
Experience with Google Dialogflow
Degree in IT or relevant field; M.Sc/BE/MCA is a plus
Experience in development and operation support
Experience in Agile delivery environment, life-cycle product support, and troubleshoot and provide solution with Google Dialogflow
Role-specific Requirements
Technologies: Chatbot, NLP
About Encora
Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.
At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.