Service Supervisor

6 days ago

India Tayal & Co Full time

Job Opportunity: Service Supervisor / Field Technician

Location: Kolkata, Chennai, Bhopal, Jabalpur, Indore, and WCR Regions (with frequent travel across India)

About the Role

At Tayal & Co. , we have been delivering safe, reliable, and innovative engineering solutions to Indian Railways for more than 25 years. To strengthen our service network, we are looking for Service Supervisors / Field Technicians who will play a vital role in installation, maintenance, and technical support for our products across customer sites in India.

This is a field-based role that requires strong technical expertise, problem-solving skills, and the ability to deliver excellent customer service with frequent travel.

Key Responsibilities

  • Install, maintain, and repair Tayal & Co. products at customer locations.
  • Diagnose issues efficiently and resolve warranty complaints (open/live/closed).
  • Provide on-site technical support and training to customers.
  • Coordinate with internal technical and service teams for escalations and quick resolutions.
  • Maintain accurate records of service activities, visits, and complaint status .
  • Ensure compliance with safety standards and company service protocols .
  • Build strong and lasting customer relationships , especially with Indian Railways and key stakeholders.
  • Share field feedback and insights with internal teams to improve product performance.

Desired Skills & Competencies

  • Strong technical knowledge of mechanical or electrical systems .
  • Troubleshooting and repair expertise in industrial or railway equipment.
  • Good problem-solving and decision-making abilities.
  • Willingness to travel extensively within the assigned region and across India.
  • Strong communication skills with a customer-first mindset .
  • Proactive, reliable, and committed to service excellence.

Qualifications

  • Diploma / ITI in Mechanical or Electrical Engineering .
  • Freshers and experienced candidates are welcome.
  • Prior experience in manufacturing, engineering, or railway industry preferred.
  • Knowledge of service documentation and complaint tracking will be an advantage.

Apply Now – admin @tayalco.com |

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