Network Voice IPT L2 Engineer-cisco ipt

4 weeks ago

Indore, India TAT IT Technolgies Full time

We have an urgent requirement for
Network Voice IPT L2 Engineer(
cisco ipt , avaya ip office, networking L1)
for our client based at Indore
The L2 Network Voice/IP Telephony Engineer will be responsible for the design, implementation, troubleshooting, and maintenance of enterprise-level Voice over IP (VoIP)--Must

Unified Communications (UC), and telephony solutions. including Cisco Jabber, Webex, MRA, and Recording Servers.
--Must

The role requires deep expertise in Cisco Call Manager, SIP, H.323, VoIP protocols, and contact center solutions to ensure high availability, performance, and security of voice networks.--Must

Working Exp on Cisco IPT , Avaya IP Office, networking L1--Must

Responsibilities

  • Deploy and configure Cisco Unified Communications Manager (CUCM), Unity Connection, UCCX, CUBE, and SIP trunking.
  • Implement voice gateways, dial plans, QoS policies, and session border controllers (SBCs).
  • Integrate Microsoft Teams, Zoom Phone, or other cloud-based telephony solutions.
  • Troubleshooting & Support (L2/L3):
  • Resolve call routing issues, codec mismatches, latency, jitter, and packet loss in VoIP networks.
  • Debug SIP, H.323, MGCP, and RTP/RTCP protocols using Wireshark, SIPp, or other tools.
  • Provide L2 escalation support for voice-related incidents and outages.
  • Monitoring & Optimization:
  • Monitor voice quality metrics (MOS, Jitter, Latency) using tools like SolarWinds, Cisco Prime, or IR Prognosis.
  • Optimize QoS policies for voice traffic prioritization.
  • Perform capacity planning and upgrades for VoIP infrastructure.
  • Security & Compliance:
  • Implement voice security measures (TLS, SRTP, firewall policies for VoIP).
  • Ensure compliance with PCI-DSS, HIPAA, or other regulatory standards (if applicable).
  • Collaboration & Documentation:
  • Work with network, security, and cloud teams for cross-functional projects.
  • Maintain network diagrams, SOPs, and change management records.
  • Provide 24/7 network and security support as required.

Technical Skills /Competencies

  • Cisco UC Suite (CUCM, CUC, UCCX, CUBE, IMP)
  • SIP, H.323, MGCP, RTP/RTCP protocols
  • Voice Gateway Configuration (ISDN, PRI, FXO/FXS, SIP Trunking)
  • QoS for Voice (DSCP, LLQ, AutoQoS)
  • Experience with Cisco Jabber, Webex, and MRA deployments.
  • Troubleshooting with Wireshark, RTMT, etc.
  • Session Border Controllers (AudioCodes, Oracle SBC, Cisco CUBE)
  • Basic Networking (VLANs, Routing, Firewall ACLs for VoIP)
  • Strong understanding of network infrastructure, design, and troubleshooting.
  • Excellent communication skills in English (both verbal and written).
  • Ability to work efficiently in a team-oriented environment with high self-motivation.
  • A customer-focused mindset with strong delivery service ethics.
  • Good understanding of Monitoring tools such as SolarWinds, Manage Engine Ops Manager, Zabbix etc.
  • Willingness to work in a 24/7 support window.
  • Good understanding of the ITSM processes.

OPTIONAL

  • Microsoft Teams Direct Routing / Operator Connect
  • Genesys/Avaya Contact Center Solutions
  • Cloud Telephony (AWS Chime, Zoom Phone, Webex Calling)
  • Scripting (Python, PowerShell for automation)
  • Experience with SD-WAN for VoIP optimization

Skills: cisco,ipt,"network voice","l2"

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