
Field Support Hardware Engineer
2 weeks ago
Key Responsibilities:
- Diagnose and troubleshoot hardware issues in desktops, laptops, and networking devices.
- Perform hardware installations, upgrades, and repairs as needed.
- Provide on-site support for clients when required.
- Assist in network troubleshooting, including routers, switches, and connectivity issues.
- Perform preventive maintenance on IT equipment.
- Document service reports and maintain records of issues and solutions.
- Work closely with the IT team to escalate unresolved issues.
- Ensure timely resolution of client support requests.
Required Skills & Qualifications:
- Diploma/Bachelor's degree in Computer Science, IT, or related field.
- Knowledge of OS installation and configuration (Windows, Linux, etc.).
- Experience with remote troubleshooting tools.
- Strong hardware troubleshooting skills (Desktops, Laptops, etc.).
- Basic knowledge of networking (LAN, WAN, Wi-Fi).
- Good communication and customer service skills.
- Freshers with good technical knowledge are encouraged to apply
Benefits:
- Travel allowances for field visits.
- Training and career development opportunities.
- Exposure to real-world IT hardware support scenarios.
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