Human Resources Associate

4 weeks ago

Gurgaon, India TP Full time

SummaryThe Human Resources Associate is a member of the HR Shared Services call center and is responsible for providing customer service to employees, managers and the HR community in response to inquiries related to a broad range of HR related topics, including but not limited to: HR policy, time and labor, benefits and performance management.Responsibilities- Resolves questions received via various channel support streams including but not limited to phone, email and helpdesk tickets; logs all calls and chats requiring further research, follow-up, and/or action.- Provides superior customer service to all employees by promptly responding to employee and vendor inquiries within Service Level Agreement (SLA) guidelines.- Processes and maintains routine HR transactions in HR information systems and databases, collecting required back-up documentation as needed; retains documents in document retention systems.- Performs administrative tasks, including processing life-cycle transactions such as unemployment claims, HR Forms, Verification of Employment, offboarding letters, etc.- Perform quality assurance reviews on electronic and manual transactions.- Escalates more complex inquiries and issues to the HR Shared Services Supervisor or the appropriate Center of Excellent (COE) team or team member.Qualifications:- Associate's degree in human resources or other applicable field of study, or equivalent experience. Bachelor's degree preferred.- Some experience in Human Resources or experience working in a call center environment strongly preferred.- Must have the ability to handle diverse employee issues and data in a confidential and sensitive manner.- Excellent administrative, organizational and interpersonal skills, with the ability to remain positive under pressure.- Effective research, problem-solving, and follow-through skills.- Process driven and solution oriented.- Must be able to work flexible and additional hours as necessary- ERP software- Experience in Workday is compulsory.Interested?Please share resume to

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